• Accounting / administrative experience: Submitting documents to accounting firms and understanding of bank payment procedures
• Billing-related document: Prepare and manage quotations and invoices
• HR and administrative tasks: Manage employee attendance and handle insurance-related processes
• Bank-related tasks: Update passbook records and perform various banking transactions
• Other as assigned
• Manage team to contribute, monitor, analyze, report, and coordinate with Sales.
• Identify and manage the team targets.
• Improve department operation and Standard.
• Collect & Keep margin reduction document and make analysis report by quarter.
• Oversee team in support Sales to operate document (Quotation & Contract signed)
• Oversee Tracking, record and process Fine Ticket management operation.
• Oversee process RPA for Fine Ticket, M-Flow and Delay Payment.
• Manage document control, review document details and submit documentation related to Sales department process into Document management system.
• Managing M-Flow penalty charge received for SMAT.
• Work closely with relevant parties regarding documents submission e.g., lease agreement, payment confirmation letter, credit investigation, request order, purchase order, confirmation letter, and other related documents.
• Oversee and motivate team members to achieve the individual and team target.
• Summarize and report issues that occurred and may affect the target to relevant parties on a regular basis.
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned
We are seeking a polished, intelligent and highly discreet professional to provide first-class executive support at senior management level. The ideal candidate will be mature, commercially aware and capable of operating with sound judgement and composure in a dynamic corporate environment.
• Provide comprehensive administrative support to senior executives, including diary management, preparation of correspondence and documentation, and coordination of domestic and international travel arrangements.
• Organise and coordinate management meetings, board-level sessions and corporate events, ensuring seamless execution and professional presentation at all times.
• Oversee the management of official company documentation, including the issuance of certified copies and liaising with the Department of Business Development (DBD) to obtain updated statutory documents when required.
• Undertake special assignments and lead cross-functional initiatives on behalf of senior management, ensuring timely delivery and alignment with organisational objectives.
• Act as a trusted liaison between executives and internal departments, facilitating clear communication and ensuring appropriate follow-up on key matters.
• Handle confidential and sensitive information with the utmost discretion and integrity.
Perform additional duties as reasonably assigned by supervisors.
• Conduct research and analyse potential risks and opportunities for new projects, products, and market expansion.
• Prepare and summarise sales, marketing, and other related reports.
• Provide Japanese language support, including interpretation, translation, and general business assistance.
• Assist with internal documentation and support the internal sales team.
• Prepare data, reports, and presentations on a weekly or monthly basis as assigned.
• Arrange schedules for business trips and travel upcountry to visit clients and branch offices when required.
- Respond to inquiries about credit cards (in person/phone), including card loss, transaction issues, overseas cash advances, and insurance.
*Communication with Headquarters in Japan in Japanese is required.*
- Provide customer service and reception for credit card members (mainly Japanese)
at the Plaza Lounge (in person/phone).
- Offer travel assistance, restaurant, spa/massage, and tour recommendations and reservations.
*Primarily for travelers from Japan, but also includes English support for members from China,
Taiwan, and Korea.*
- Plan and negotiate card member benefits.
*Negotiate with partner merchants, finalize contracts, and create promotional materials (in
Japanese).*
- Create benefit booklets.
*Select participating stores and conduct benefit negotiations.*
- Contribute articles and update information on the company travel website
*Conduct merchant visits, collect information, and create Japanese-language blog posts
including interviews and photography.*
- Summarize and analyze lounge usage and sales data monthly, and report to the manager.
- Prepare and update display materials and documents for the Plaza Lounge.
• Communicate and coordinate effectively with both local and overseas suppliers to ensure smooth procurement and delivery processes
• Manage and control the issuance of relevant documentation, including purchase orders, shipping documents, and supplier records
• Handle and follow up on quality-related claims, working closely with suppliers to investigate issues and implement corrective actions
• Collaborate with the Freight Forwarder (FWD) to arrange and monitor international shipments, ensuring timely and accurate delivery
• Contact Production Control at HQ in Japan.
• To coordinate with Sales Division for delivery product and confirmation schedule.
• Perform Delivery control, and shipment arrangement.
• Reminded the critical item delivery with the Japanese Manager and Sales Division.
• Reminded the excess stock report to all of the Sales team for clearing and next action for selling.
• Coordinating with the Sales team and colleagues in the overseas sales office and other Departments.
• To do other tasks as assigned.
• Clinic reception and medical interpretation
• Assisting and guiding patients
• Providing support for medical interpretation(Onsite, Online)
• Performing various administrative tasks necessary for clinic operations
• Joining One-month training period provided
• Other related jobs
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