• Monitor system performance and troubleshoot technical problems.
• Analyze network data and infrastructure to identify inefficiencies and areas for improvement.
• Develop and implement solutions to optimize system performance and security.
• Provide technical support and consultation to end-users.
• Perform system upgrades and migrations to customers.
• Document system configurations, procedures, and solutions.
• Collaborate with network and solutions-sale teams to ensure smooth system implementation and integration of systems.
• Work with stakeholders to understand business needs and translate them into technical solutions.
• Provide Tier 1 and Tier 2 technical support for product-specific, infrastructure, and general IT-related inquiries.
• Mentor and guide junior team members to support their professional development and ensure effective task execution.
• Other duties as assigned by manager.
• Collaborate with internal and external stakeholders to gather and analyse business requirements, supporting system planning, development, testing, and implementation
• Develop and maintain both standard and ad hoc HRIS reports to support HR decision-making
• Translate multi-country business requirements into clear functional and technical specifications
• Liaise with HR and relevant stakeholders on system configuration, data migration, and user acceptance testing
• Design and deliver comprehensive training programmes to ensure effective system adoption and user proficiency
• Monitor, track, and resolve system issues following go-live, ensuring ongoing system performance
• Act as a primary contact for HRIS-related queries, providing support and guidance to regional HR teams
• Contribute to, and where appropriate lead, initiatives focused on continuous improvement
• Administer and maintain the HRIS, including data entry, data validation, system updates, and troubleshooting
• Ensure adherence to data governance, system security, and relevant data protection regulations
• Maintain clear and consistent communication with global and regional stakeholders
1. Provide leadership and project management and maintenance in any of Financial Planning, General Accounting, Payroll, Financial Risk Assessment for Thailand Isuzu Group company.
2. Trial & assess advanced IT tool and make control method to deploy to Group company
3. Supervise technical staff and vendor and collaborator in managing product development and implementation
4. Continuous improvement in Quality, Cost efficiency and Delivery
5. Support Managers and partner with peers to ensure the company, our Group company and divisional goals are successful
• Develop SAP S4/HANA business, understanding ERP industry trends and challenges.
• Lead pre-sales phase of SAP S4/HANA project as a functional consultant.
• Analyze fit & gap between business and system.
• Make basic design, instruction to developer, testing, UAT support, and etc.
• Lead, or support project management tasks.
1. Network Design & Implementation
• Design and develop network infrastructure (LAN, WAN, VPN, Wireless Network) for New Factory, New Office, and Office Relocation.
• Install and configure network systems, including Switches, Routers, Firewalls, Load Balancers, and Access Points.
• Ensure network security and implement measures to prevent cyber threats.
2. Project Management & Coordination
2.1 Global & Local Project Management:
• Plan and execute Global and Local Network Infrastructure Projects.
• Work closely with the Global IT Team and Local IT Team to ensure network structures comply with corporate standards.
• Coordinate with multinational teams, vendors, and partners.
2.2 New Factory & New Office Setup:
• Define the Network and IT Infrastructure for New Factory and New Office projects.
• Collaborate with Facilities, Electrical, Construction, IT Teams, and Vendors to ensure proper installation.
• Oversee the setup of Internet Circuits, Network Cabling, Server Rooms, Wireless Systems, and Security Systems.
2.3 Office Relocation:
• Plan and execute network and IT infrastructure migration to new locations.
• Ensure minimal disruption to IT systems during the relocation process.
• Conduct network testing and troubleshooting after relocation.
2.4 Project Control:
• Manage timeline, budget, and resources to achieve project objectives.
• Prepare project documentation, including Network Diagrams, Configuration Documents, and Change Management Documents in Japanese or English.
3. Operation & Maintenance
• Monitor and troubleshoot network issues in offices and factories. Analyze network performance and propose improvement solutions.
• Manage IT assets and network equipment in accordance with corporate standards.
4. Support & Training
• Provide technical consultation and support to customers, teams, and vendors.
• Conduct training on network systems and equipment for IT Support Teams and End Users.
• Translate technical documents or manuals between Japanese, English, and Thai.
Main Job Duties
• Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Monitor and maintain company networks and systems to ensure optimal performance.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Document issues and solutions in the service desk system, maintaining accurate support logs.
• Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Support IT asset management and inventory tracking.
• Ensure adherence to IT policies, procedures, and security protocols.
Other Duties:
• Develop and maintain custom business applications using Microsoft Power Apps to enhance operational efficiency.
• Automate workflows and integrate systems using Power Automate, improving routine task management and data processing.
• Collaborate with business units to understand automation needs and provide innovative IT solutions.
• Assist with testing and deployment of new IT systems or software updates.
• Participate in IT projects and initiatives as assigned.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
1. Install, configure, and maintain IT infrastructure including virtualization platforms (VMware, Hyper-V, Nutanix AHV) and cloud environments (Microsoft Azure, private cloud), supporting ongoing cloud migration initiatives.
2. Oversee network systems: WAN leased lines, VLAN, WLAN (controller-based and virtual), LAN, and L2/L3 switches
(CISCO, HPE, Aruba, TP-LINK, Extreme Network) including firewall system (FortiGate, FortiGate Cloud) for security
and log analysis.
3. Manage Microsoft 365 suite including Exchange Online, Active Directory, File Sharing, SQL Server, ERP systems, NAS, and backup solutions (Veeam, Veritas, BaaS).
4. Performs systems administration functions for computer systems and related computing environments including Physical servers, Cloud servers, storage arrays, virtual hosts/hypervisors, routers, switches, firewalls, WAN, LAN, VLAN, WLAN, VPN, Active Directory, software inventory and software licenses, etc.
5. Monitors for health and performance of IT infrastructure systems and performs preventive and corrective maintenance to ensure the health or performance of IT infrastructure systems including creating monthly/quarterly reports to submit to HQ.
6. Ensures data security and availability through proper backup and restore procedures.
7. Analyze and troubleshoot IT Infrastructure system issues reported by each subsidiary IT.
8. Travel to support subsidiaries and attend conferences, and seminars for IT training as necessary.
9. Regular attendance at work and scheduled meetings.
10. Other duties as assigned.
• Get requirement definition, fit & gap analysis.
• Make basic design, instruction to the developer, testing, UAT support, etc
• Issue management for system Incidents (System bugs, Change requests, etc.)
• Plan tasks and schedule by WBS (Work Breakdown Structure)
• Management project as team leader
• Make guidance documents for training
• Teach and train team member below IT skills
• Lead and manage IT infrastructure teams across network, systems, cloud, and security functions, including resource planning and allocation
• Supervise, coach, and develop team members, including conducting performance reviews and supporting career development
• Define and implement a technical capability development roadmap for the team
• Oversee end-to-end delivery of infrastructure and system integration projects, ensuring completion within scope, timeline, and budget
• Review and validate High-Level Design (HLD) and Low-Level Design (LLD) prior to implementation
• Manage managed services and IT operations, ensuring SLA compliance and effective incident and change management
• Support pre-sales activities by providing technical consultation and reviewing proposed solutions
• Manage budgets, vendors, and contracts, while ensuring compliance with security standards and risk governance
• Provide technical leadership across enterprise infrastructure domains, including:
>> Enterprise networking (LAN, WAN, SD-WAN, firewall, VPN)
>> Server and virtualization platforms (e.g., VMware, Hyper-V)
>> Cloud infrastructure (Azure, AWS) and hybrid cloud environments
>> Infrastructure migration and modernization initiatives
>> Backup and disaster recovery solutions
>> Cybersecurity infrastructure (firewall, endpoint protection, SIEM integration)
>> Data center transformation and optimization
• Oversee Service Desk operations and provide first-level IT support to internal users
• Act as the main point of contact for IT-related issues and inquiries
• Manage internal IT communications, including announcements, newsletters, advisories, and follow-up notices
• Handle IT asset management, including procurement, inventory tracking, and maintenance of equipment such as computers, laptops, and telecommunication devices
• Monitor IT systems and infrastructure, and prepare regular operational and status reports
• Maintain and update the internal IT knowledge base to improve service efficiency and issue resolution
• Ensure compliance with IT policies, procedures, and standards