• To oversee our infrastructure and network systems while handling daily support tasks.
Infrastructure Management: (40%)
• Monitor system performance, analyse trends, and implement proactive measures to prevent disruptions and downtime to ensure high availability, reliability, and security of network and server systems.
• Design, implement, and maintain the organisation's network infrastructure, including LANs, WANs, VPNs, routers, switches, firewalls, and wireless networks.
• Manage server infrastructure, including physical and virtual servers, storage systems, and backup solutions.
Technical Support: (30%)
• Provide daily technical support tasks to internal users and affiliate companies, resolving hardware and software issues, troubleshooting network problems, and assisting with system configurations.
• Respond to help desk tickets and service requests in a timely manner, ensuring that technical issues are resolved efficiently.
Documentation and Training: (10%)
• Create and maintain documentation for IT systems, network configurations, and standard operating procedures.
• Provide related training and knowledge sharing sessions to internal staff and end-users on IT policies, procedures, and best practices.
Internal and Cross-Funcitonal Support: (10%)
• Collaborate with internal and cross-functional teams to plan, design, and implement IT projects and initiatives.
• Participate in on-call rotations and respond to critical incidents outside of normal business hours.
• Be a champion on emerging technologies and industry best practices to propose innovative solutions and improvements.
Security and Compliance: (5%)
• Implement and maintain security measures to protect the organisation's IT systems and data from cybersecurity threats.
• Conduct regular security assessments, audits, and penetration tests to identify vulnerabilities and ensure compliance with IT policies, standards, and regulatory requirements.
Vendor Management: (5%)
• Manage relationships with IT vendors and service providers, negotiating contracts, overseeing service level agreements, and evaluating vendor performance.
• Coordinate with affiliate companies to ensure alignment with corporate IT policies, standards, and procedures.
• Oversee and manage all IT operations across 4 group companies in Thailand, ensuring consistency, stability, and security.
• Analyze existing business processes and identify areas for improvement through IT tools, automation, or system enhancements.
• Lead cross-functional process improvement projects, from planning to implementation and change management.
• Mange IT infrastructure (networks, servers, cloud systems, endpoint devices) and ensure high system availability.
• Plan and implement cybersecurity measures to protect company data and systems.
• Collaborate with HQ and other global/regional IT teams to align with corporate IT strategies and policies.
• Coordinate with vendors and service providers for system procurement, support, and maintenance.
• Prepare and manage the IT budget for the Thailand operations.
• Develop and maintain documentation for IT procedures, standards, and workflows.
• Provide IT support and solutions for internal users across multiple locations.
*** This role is mainly responsible for IT infrastructure (set up new IT system for Thailand branch) and support IT daily operation problem, and also plays a critical role of being a leadership in driving business process improvements through IT solutions.
Main Job Duties:
• Provide technical support to end-users for hardware, software, and networking issues via phone, email, and in-person.
• Install, configure, and maintain computer systems, printers, and other peripheral devices.
• Monitor and maintain company networks and systems to ensure optimal performance.
• Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
• Document issues and solutions in the service desk system, maintaining accurate support logs.
• Assist with onboarding and offboarding of employees, including account setup and equipment provisioning.
• Support IT asset management and inventory tracking.
• Ensure adherence to IT policies, procedures, and security protocols.
Other Duties:
• Develop and maintain custom business applications using Microsoft Power Apps to enhance operational efficiency.
• Automate workflows and integrate systems using Power Automate, improving routine task management and data processing.
• Collaborate with business units to understand automation needs and provide innovative IT solutions.
• Assist with testing and deployment of new IT systems or software updates.
• Participate in IT projects and initiatives as assigned.
• Manage and optimise the company’s official LINE account to ensure smooth communication and engagement with customers.
• Develop and execute LINE advertising campaigns to drive awareness, engagement, and lead generation.
• Collaborate with partner hospitals to support and promote their marketing campaigns through the LINE platform.
• Monitor, analyse, and report performance metrics to continuously improve campaign effectiveness and follower engagement.
• Implement strategies to increase the number of followers and maximise customer reach via LINE.
• Design and manage engaging content such as text, images, and video for LINE communication and promotional purposes.
• Coordinate with internal teams and external vendors to ensure digital campaigns are aligned with the company’s marketing goals.
• Stay up to date with digital marketing trends, especially in the health and insurance sectors.
• Provide system support, implementing, troubleshooting for the engineering application and system
• Develop programming to support the engineering application (VBA, Java)
• Control and coordinate project with customer and vendor
• Support technical information to Sales and Technical Sales
• Perform other duties as assigned
• Performs day-to-day activities required to administer deploy EDR functions on endpoints.
• Able to manage the daily operation and administrating of EPP and EDR software and policies for customers, such as discover assets, endpoint threat analysis, vulnerability scan, software patches, apply IOC, and remediation enforcement.
• Able to work and communicate in a team, take direction from multiple sources and work on multiple projects simultaneously.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
•Troubleshooting and monitoring LAN/WAN activities and utilization and working with vendor Technical Support engineers to resolve issues
•Basic networking problem resolution and managing incident response tickets within Customer SLA.
•Creating/updating/maintaining technical documentation.
•Periodic work on weekend support, as needed. (Project assignment or Job Request)
•Design, build and release network solutions to meet business, service and lifecycle network security requirements
•Periodic onsite support at the Customer site by job request (Preventive Maintenance, Troubleshooting, Site Survey)
- Design, implement, and maintain complex systems infrastructure, including hardware, software, and networks.
- Monitor system performance and troubleshoot technical problems.
- Analyze network data and infrastructure to identify inefficiencies and areas for improvement.
- Develop and implement solutions to optimize system performance and security.
- Provide technical support and consultation to end-users.
- Perform system upgrades and migrations to customers.
- Document system configurations, procedures, and solutions.
- Collaborate with network and solutions-sale teams to ensure smooth system implementation and integration of systems.
- Participate in project management activities, such as planning, budgeting, and resource
allocation.
- Work with stakeholders to understand business needs and translate them into technical solutions.
- Other duties as assigned by manager.
• Manage IT service quality and IT-related projects in Thailand, ensuring high standards and efficient operations, coordinate with local & global IT team members to align with international and Asia Pacific IT strategies and action plans to deliver high-quality IT service to the company.
Digital Solutions and Stakeholder Collaboration
• Use a relationship-based consultative approach to enhance existing business models by leveraging digital solutions and innovative strategies.
• Collaborate with stakeholders through multiple iterations, maintaining professionalism in executing MCT and Group company projects to support the company's businesses.
• Stay updated on market trends and evolving technologies to propose feasible and relevant solutions for the company's business needs.
Project Proposal and Implementation
• Create detailed proposals for major projects, including timing and cost, and submit them for management approval.
• Lead approved projects, working with contractors to implement them according to the proposal, ensuring successful execution.
• Oversee service quality and user satisfaction for daily IT services provided to the company's business and group companies.
IT Project Oversight
• Enhance stakeholder experience by understanding their needs and aligning IT projects with business objectives for optimal outcomes.
• Oversee IT projects, fostering collaboration with technical teams across Group companies to ensure successful implementation and support.
• Assist with new technology implementation, provide user training, and address technical challenges, proposing enhancements for existing systems.
• Provide technical support for both hardware and software issues
• Maintain and troubleshoot server systems and network devices
• Monitor system performance and ensure network security
• Set up and manage user accounts, email systems, and backups
• Support cloud services and help with system migrations when needed
• Work with other teams to solve technical problems quickly and effectively
• Keep documentation up to date and follow IT standards and best practices
• Solve technical problems and improve system performance
• Coordinate with other teams to understand business needs and provide solutions
• Keep up to date with new technologies and suggest improvements
• Support the planning and development of software projects
• Work closely with developers to ensure quality coding and smooth delivery
• Help design system architecture and choose suitable tools and technologies
• Review and test code to meet company and security standards
• Guide junior developers (4 people) and support their skill growth
Solve technical problems and improve system performance
Coordinate with other teams to understand business needs and provide solutions
Keep up to date with new technologies and suggest improvements
This position will be responsible for the operation and improvement of an iOS / Android application (developed with Flutter) and a web application for farmers in Thailand. The role plays a crucial part in ensuring stable service operations and improving system performance by managing bug fixes and system enhancements to support agricultural producers' efficiency.
• Identify and diagnose system failures and provide support to local users
• First-level response to bugs, formulation, and implementation of workarounds
• Report bugs to system development vendors, request fixes, and track progress
• Verify fixes and report completion to field operations
• Identify improvement areas in existing functionalities and create system specifications and requirements
• Conduct interviews with local farmers and stakeholders to determine necessary system improvements
• Provide user support and handle inquiries (e.g., guidance on using the agricultural application)
• Enhance system stability and optimize operational processes
• Create specifications for system improvements and new features
※Location: Thailand (Bangkok or other local offices)
Business trips to local farms may be required.
1. Provide leadership and project management and maintenance in any of Financial Planning, General Accounting, Payroll, Financial Risk Assessment for Thailand Isuzu Group company.
2. Trial & assess advanced IT tool and make control method to deploy to Group company
3. Supervise technical staff and vendor and collaborator in managing product development and implementation
4. Continuous improvement in Quality, Cost efficiency and Delivery
5. Support Managers and partner with peers to ensure the company, our Group company and divisional goals are successful