- Routine operation to manage and maintain robust enterprise networks, including LANs, WANs, and other network components, ensuring they meet business needs and performance objectives.
- Provide support for network hardware and software, including routers, switches, firewalls, WLAN and security devices.
- Proactively monitor network performance, troubleshoot issues, and identify areas for security improvement.
- Collaborate with vendors and/or other professionals and ensure that customers’ networks operate smoothly and with quality.
- Prepare periodic reports and ensure delivery to customers.
- Keep up to date on the latest networking technologies and best practices.
- This role may require the employee to be available outside of regular working hours (incl. weekends and holidays).
- Other duties as assigned by supervisor.
• Design a Business Solution upon SaaS (Microsoft, AWA, any emerging SaaS.)
• Product manager and Pre-Sales function for the above solutions
• Any other related activities (Finding new product, collaboration with Sales Team/Customer/Partners for sales promotion etc.)
• Lead the deployment and integration of SAP S/4HANA, ensuring alignment with organisational goals.
• Coordinate with cross-functional departments to gather system requirements and define the project’s scope.
• Establish and maintain master data management strategies to uphold data accuracy and consistency.
• Perform gap analyses to highlight differences between existing business processes and the system's functionalities.
• Oversee the project timeline, monitor progress, and manage potential risks and issues efficiently.
• Deliver training and provide ongoing support to end-users to ensure seamless adoption of the ERP system.
• Identify, design, and implement enhancements to business processes for greater operational efficiency.
• To oversee our infrastructure and network systems while handling daily support tasks.
Infrastructure Management: (40%)
• Monitor system performance, analyse trends, and implement proactive measures to prevent disruptions and downtime to ensure high availability, reliability, and security of network and server systems.
• Design, implement, and maintain the organisation's network infrastructure, including LANs, WANs, VPNs, routers, switches, firewalls, and wireless networks.
• Manage server infrastructure, including physical and virtual servers, storage systems, and backup solutions.
Technical Support: (30%)
• Provide daily technical support tasks to internal users and affiliate companies, resolving hardware and software issues, troubleshooting network problems, and assisting with system configurations.
• Respond to help desk tickets and service requests in a timely manner, ensuring that technical issues are resolved efficiently.
Documentation and Training: (10%)
• Create and maintain documentation for IT systems, network configurations, and standard operating procedures.
• Provide related training and knowledge sharing sessions to internal staff and end-users on IT policies, procedures, and best practices.
Internal and Cross-Funcitonal Support: (10%)
• Collaborate with internal and cross-functional teams to plan, design, and implement IT projects and initiatives.
• Participate in on-call rotations and respond to critical incidents outside of normal business hours.
• Be a champion on emerging technologies and industry best practices to propose innovative solutions and improvements.
Security and Compliance: (5%)
• Implement and maintain security measures to protect the organisation's IT systems and data from cybersecurity threats.
• Conduct regular security assessments, audits, and penetration tests to identify vulnerabilities and ensure compliance with IT policies, standards, and regulatory requirements.
Vendor Management: (5%)
• Manage relationships with IT vendors and service providers, negotiating contracts, overseeing service level agreements, and evaluating vendor performance.
• Coordinate with affiliate companies to ensure alignment with corporate IT policies, standards, and procedures.
• Oversee and manage all IT operations across 4 group companies in Thailand, ensuring consistency, stability, and security.
• Analyze existing business processes and identify areas for improvement through IT tools, automation, or system enhancements.
• Lead cross-functional process improvement projects, from planning to implementation and change management.
• Mange IT infrastructure (networks, servers, cloud systems, endpoint devices) and ensure high system availability.
• Plan and implement cybersecurity measures to protect company data and systems.
• Collaborate with HQ and other global/regional IT teams to align with corporate IT strategies and policies.
• Coordinate with vendors and service providers for system procurement, support, and maintenance.
• Prepare and manage the IT budget for the Thailand operations.
• Develop and maintain documentation for IT procedures, standards, and workflows.
• Provide IT support and solutions for internal users across multiple locations.
*** This role is mainly responsible for IT infrastructure (set up new IT system for Thailand branch) and support IT daily operation problem, and also plays a critical role of being a leadership in driving business process improvements through IT solutions.
• Manage and optimise the company’s official LINE account to ensure smooth communication and engagement with customers.
• Develop and execute LINE advertising campaigns to drive awareness, engagement, and lead generation.
• Collaborate with partner hospitals to support and promote their marketing campaigns through the LINE platform.
• Monitor, analyse, and report performance metrics to continuously improve campaign effectiveness and follower engagement.
• Implement strategies to increase the number of followers and maximise customer reach via LINE.
• Design and manage engaging content such as text, images, and video for LINE communication and promotional purposes.
• Coordinate with internal teams and external vendors to ensure digital campaigns are aligned with the company’s marketing goals.
• Stay up to date with digital marketing trends, especially in the health and insurance sectors.
• Plan task and schedule by WBS (Work Breakdown Structure).
• Issue management for system bug, and etc.
• Check and control the results of members' tasks
• Design software program specification & Documentation.
• Design test case for software program & Documentation.
• Get requirement definition, fit & gap analysis.
• Handle software documentation thus System workflow, use case, ER-Diagram, data dictionary, basic and Program specification.
• Coordinate projects for a smooth operation/ service/ customer satisfaction.
• Work closely with programmers and software developers to build the system.
• Oversee installation and testing correcting problems before the final version is released.
• Provide staff training and instruction manuals for the new or upgraded systems.
• Provide system support, implementing, troubleshooting for the engineering application and system
• Develop programming to support the engineering application (VBA, Java)
• Control and coordinate project with customer and vendor
• Support technical information to Sales and Technical Sales
• Perform other duties as assigned
• Performs day-to-day activities required to administer deploy EDR functions on endpoints.
• Able to manage the daily operation and administrating of EPP and EDR software and policies for customers, such as discover assets, endpoint threat analysis, vulnerability scan, software patches, apply IOC, and remediation enforcement.
• Able to work and communicate in a team, take direction from multiple sources and work on multiple projects simultaneously.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
• Network Infrastructure Monitoring and Support 24/7 (Able to on shift)
• Support Troubleshooting Incident within SLA.
• Perform Change Configuration for Customers.
• Identification of customer requirements and developing solutions.
• Provide support and network consulting for any request from Customers.
• If ever manage in a larger scale of customer is prefered.
• Focus on Cloud service (O365, Windows Azure, AWS, Cloudflare) and have experience on on-premise infrastructure.
• Ability to implement Cloud solution and service; O365, Azure, AWS and Cloudflare.
• Ability to implement Microsoft Enterprise Solutions; AD, Exchange, File Share, Print Server etc.
• Ability to implement VM and Backup solutions (e.g- Veeam,Veritus).
• Prepare and demonstrate the proofs of concepts the products and solutions to the customers.
• Manage and coordinate with customers for project installation, implementation and project sign-off.
• Coordinate with the other parties and vendors to find the right solution.
•Troubleshooting and monitoring LAN/WAN activities and utilization and working with vendor Technical Support engineers to resolve issues
•Basic networking problem resolution and managing incident response tickets within Customer SLA.
•Creating/updating/maintaining technical documentation.
•Periodic work on weekend support, as needed. (Project assignment or Job Request)
•Design, build and release network solutions to meet business, service and lifecycle network security requirements
•Periodic onsite support at the Customer site by job request (Preventive Maintenance, Troubleshooting, Site Survey)
• Create the Database and Table Structure according to the designed specifications, for use in designing basic Program Interfaces and for implementation in the Programming process.
• Develop programs following the System design guidelines.
• Conduct basic system testing for system implementation.
• Install the system for actual use, following Programming guidelines.
• Explain the program and overall usage of the Program to the project team, enabling them to create manuals and provide user training.
• Monitor and verify data accuracy when the system is in actual use, for further system refinement and correction.
1.สร้าง Database,Table Structure ตามที่ได้ design ไว้ เพื่อนำไปออกแบบ Program Interface เบื้องต้นและนำไปใช้ในขั้นตอน Programming
2.พัฒนาโปรแกรม ตามแนวทาง System design
3.ทดสอบระบบเบื้องต้น เพื่อนำไป Implementation system
4.ติดตั้งระบบให้ใช้งานได้จริง ตามแนวทางของ Programming
5.อธิบายโปรแกรมและการใช้งาน Program ทั้งหมด ให้ทีม Project-co นำไปทำคู่มือและสอนผู้ใช้งานได้
6.ติดตาม ตรวจสอบความถูกต้องของข้อมูลเมื่อระบบถูกใช้งานจริง เพื่อนำไปปรับปรุงแก้ไขระบบ
• Procure and install computer equipment according to user requirements.
• Troubleshoot and maintain computer equipment to ensure continuous user functionality.
• Study hardware equipment and software usage to efficiently perform tasks.
• Repair, maintain, and upkeep systems for stability and continuous operation.
• Adhere to the company's data security policy during operations.
1.จัดหา,ติดตั้ง อุปกรณ์คอมพิวเตอร์ตามความต้องการของผู้ใช้งาน
2.แก้ไขปัญหา ซ่อมบำรุงอุปกรณ์ Computer เพื่อให้ผู้ใช้งานทำงานได้อย่างต่อเนื่อง
3.ศึกษาอุปกรณ์ทางด้าน Hardware และวิธีการใช้งาน Software เพื่อให้สามารถทำงานได้อย่างมีประสิทธิภาพ
4.ซ่อมบำรุง,รักษาสภาพ ให้ระบบสามารถทำงานได้อย่างมีเสถียรภาพ
5.ดำเนินการตามนโยบายความปลอดภัยของข้อมูลบริษัท
• System analysis and design by SAP model
• System analysis and design by AS400 / VBA Macros / C++ / Python
• Handle system/program to support and solve trouble manufacturing management.
• Other tasks assigned by the supervisor
• Provide advice to the users for all IT infrastructure within the organization through ticket system, email, and phone calls.
• Keep the company network in secure condition by applying the most appropriate updated technology
• Keep improving company IT infrastructure to support all company activities by applying the most appropriate updated IT technology
• Create and maintain documentation of network configuration
• Interact and negotiation with vendors to secured network and service.
IT Process
• Manage software licenses and software contracts
• Manage and maintain the company's IT assets
• Coordinate the procurement of IT equipment
• Manage user accounts for employees
IT Infrastructure Support
• Provide initial support and troubleshooting for endpoint software, hardware, server, and network infrastructure
• Provide initial support and troubleshooting for Cloud/Infrastructure, including:
• O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, and others)
• AWS (Amazon Web Services) - Active Directory, File Server
• On-premise Server - Active Directory, File Server
• Network infrastructure: SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
• IP Phone System on Cisco CUCM
• Develop SAP S4/HANA business, understanding ERP industry trends and challenges.
• Lead pre-sales phase of SAP S4/HANA project as a functional consultant.
• Analyze fit & gap between business and system.
• Make basic design, instruction to developer, testing, UAT support, and etc.
• Lead, or support project management tasks.