1. Lead the development of new product manufacturing.
2. Establish quality control standards.
3. Prepare and compile PPAP and APQP documents.
4. Control the new product development schedule to meet customer timelines.
5. Conduct production trials to ensure smooth mass production.
6. Develop products according to the specifications and requirements indicated in the drawings.
7. Improve product design to meet cost targets.
8. Prepare mold repair documents, analyze mold repair methods, and conduct production trials.
9. Provide support in joint evaluations with customers.
10. Provide support for customer audits.
11. Organize meetings and hand over products for mass production.
• Ensure the proper implementation of Customer Specific Requirements (CSR), including regular updates and verification of compliance.
• Update, review and deliver training on CSR (OEM) and OE customer activities (e.g. shop-floor audits, etc.) for ASEAN plants.
• Support customer complaint handling activities by analysing, following up and responding to complaints in collaboration with Account/Regional Quality Managers, Plant Quality and Central Quality teams, ensuring timely resolution through structured problem-solving methods.
• Monitor customer satisfaction and quality performance using customer-released data; report findings to the Plant and YRC, and support action plans to address identified gaps.
• Support risk and opportunity assessments based on customer expectations.
• Assist plants in the preparation and submission of PPAP/PSW documentation for imported tyres.
• Support the OE Sales team during customer QMS, process and product audits, including part verification and participation in APQP activities.
• Update Customer Specific Requirements (CSR) and communicate/train relevant ASEAN plants accordingly.
• Review and analyse test results to ensure compliance with OEM specifications and regulatory requirements.
• Co-ordinate with ASEAN plants in relation to customer audits and associated activities.
• Conduct root cause analysis for errors and non-conformities, and implement corrective actions for customer-related non-conformities.
• Monitor customer satisfaction and support risk and opportunity evaluations based on customer expectations.
• Support all the company's parties in relation to OE customer activities and new model approvals.
• Support OE approval processes, including PPAP, PSW and technical documentation submissions, where applicable.
• Leading the Implementation and Auditing of ISO 9001, ISO-14001 & ISO 45001 Systems, Supervising Project Quality Assurance for Construction Sites, and Managing the QC Team to Ensure Zero-Defect Handovers.
• QA/QC in Construction Project, Management Representative.
• System Oversight: Establishing, implementing, and maintaining management system documentation to ensure compliance with international standards.
• Project Quality Control: Planning and monitoring quality assurance for construction projects.
• Audit & Compliance: Planning and conducting internal audits, coordinating with external certification bodies, and monitoring corrective/preventive actions.
• Calibration: Supervising the maintenance and verification of measuring instruments and equipment.
• Continuous Improvement: Collecting and analyzing quality data to prevent recurring problems and recommending system improvements to top management.
• Training: Promoting awareness and providing training to staff regarding management system requirements and construction quality standards
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