- Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse
- Report weekly/monthly to report line
- Other tasks assigned by Manager
- Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse (Ocean, Air, Truck)
- Check the documents related to Export customs clearance or Export entry
- Report weekly/monthly to report line
- Other tasks assigned by Manager
- Assist Customer Service Manager.
- Be the point of contact and responsible person for Customer Service department towards the Purchasing and Sales manager, other departments and external parties.
- Troubleshoot shortages, delivery delays, etc.
- Find solutions in collaboration with Purchase department, the customer, supplier or warehouse while minimizing escalations to higher management.
- Oversee custom clearance and escalate to the higher management when needed
- Monitor team daily operation
- Minimize escalation to higher management by solving most problems independently.
- By overseeing daily work for other department's staff, making recommendations to the higher management for distribution and allocation of the duties as required.
- Assist the Sales and Purchasing Manager in setting up supply chains for our new and existing customers and act as a business partner in the process of finding business opportunities and solutions for our customers.
- Mentor senior member to guide junior.
- Other as assigned
1. Plan, manage and control purchase, sales and inventory of Products related to Company centralized stock operation.
2. Collect, various information related to purchase, sales, profit & loss and inventory of Products from Company business partners timely and create reports to Company & SBSBU management related department in Japan.
3. Communicate with both sales subsidiaries in ASEAN & India and Japan to manage proper stock operation with PSI (purchase, sales and inventory) control.
4. Manage 4 subordinates
• To be the Person in Charge for supporting sales and business-related procedures—both existing and in development—while also handling secretarial and administrative tasks to assist the GM and the overall division.
• Support senior staff in the trading business and affiliates control.
• Work with senior staff for new business development.
• Perform as GM secretary in assisting in divisional matters, inputting WF, arranging business trips and entertainment, etc.
• Sales Support Tasks Operations (60-70%)
- Administrative communication with existing clients (e.g., coordinating training participation).
- Observing training sessions (training operation support).
- No new client sales approaches.
• Back Office Tasks (30-40%)
- Sending invoices to clients and confirming payments.
- Processing expense payments.
- Requesting services from accounting firms (e.g., sending expense receipts, requesting financial statement preparation).
- Managing visa renewals for Japanese employees (liaising with external vendors).
• Drive and accompany the Japanese President during business trips to customer sites in Thailand
• Provide Japanese-Thai interpretation at customer meetings
• Arrange flights, restaurants for business dinners, and other necessary bookings
• Handle various support tasks as needed
- To support Thai lawyers for documentation (proof-reading, format adjusting, etc.), arrange meeting schedule, and handling some accounting expenses registering and related admin tasks
- To support other staff team for general office matters re: admin tasks, office meeting and seminar arrangements, firm trip planning, intern student recruitment, etc.
• Assigned to the food packaging team.
• Communicating with partner clients.
• Reporting and relaying information to internal stakeholders/relevant departments.
• Coordinating schedules with internal stakeholders/relevant departments.
• Other related duties.
- Interpret for the President during the absence of the Thai Manager
- Support internal communication (Interpretation and translation for employers)
- Support and coordinate between Japanese and Thai staff
- General affairs and administrative support
- Other tasks as assigned
-Manage office supplies and equipment
-Coordinate with recruitment agency, accounting firm, and others
-Handle visa, work permit (using outsource)
-Assist Japanese MD in booking restaurant, car, travelling ticket and so on
-Gather accounting documents and submit to accounting firm at the end of the month
-Record company transaction and summarize to the accounting firm
-Manage petty cash
-Manage document within the company
-Prepare meeting room in case of any visitors
-Handle incoming/outgoing mail and courier deliveries
-Assist staff in printer or computer problem and coordinate with IT Outsource in case of difficulty matters
-Other tasks as assigned
-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
• Interpretation and translation for Japanese employers
• Accompany and assistance the Japanese boss on client visits
• Price comparison of materials and consumables
• Creation of PO (Purchase Order)
• Support and coordinate between Japanese and Thai staff
• Other tasks as assigned
• Interpretation during meetings(Japanese - Thai)
• Interpretation support for Japanese employees during work activities
• Administrative and general support for Japanese staff in various departments
• Other duties as instructed
• Interpretation during manager meetings, supporting MD and Plant Manager
• Interpretation on production line and in meetings (JP-TH or JP-TH-EN both ways)
• Translation of documents such as emails, reports, presentations (JP-TH-EN both ways)
• Interpretation support when visiting clients/suppliers with Japanese staff
• Other tasks: Supporting Japanese managers, handling admin tasks
• Visa and work permit application tasks, hotel bookings for business travelers
• Risk management: Disaster preparedness / occupational health and safety
• Planning and executing internal events and welfare programs
Conditions
• Have to training at Ayutthaya Plant @ Rojana Industrial Park around 1-2 months [Company will provide the accommodation]
• Rayong factory is under construction and is expected to be completed by August 2025
• Planned to start operations in January 2026
• Coordinate the arrangement of construction equipment for projects acquired by the sales team
• Organize and manage the transportation of construction equipment to customer sites
• Handle office-related administrative tasks
• Submit all BOI rights applications and follow up on the results. (Coordination regarding BOI) Regarding customs in the import process
• Prepare various documents related to BOI.
• Contact with the BOI and other government agencies. related to BOI to support project control or project amendments.
• Control the list of raw materials in various processes. Including the import-export process
• Check the expiration period and renew various documents related to BOI.
• Proceed with importing products from abroad under BOI conditions, exempt from import duties. and value-added tax
• Prepare balance stock summary.
• Control the progress of the import process, the Customs Department process, and solve various problems.
• Provide the necessary support and information to all relevant agencies. to support delivery
• Support pre- and post-inspection of the Customs Department.
• Prepare documents regarding insurance claims when the product is damaged.
• Monitor and manage with import raw materials and controlthe balance stock.
• Developing and maintaining a thorough understanding of customs laws, import/export regulations, tariffs, and duty rates to provide accurate guidance and advice to the organisation.
• Liaising with government agencies, such as the Customs Department, BOI, and other relevant authorities, facilitates the clearance of imported goods.
• Communicating and negotiating with freight forwarders, customs brokers, and other service providers to ensure timely and cost-effective shipments.
• Perform BOI tasks regarding all necessary processes as required by BOI rules and regulations, and process all documentation concerning BOI requirements.
- Interpretation and translation at the factory
- Administrative tasks in the Quality Control department (e.g., preparing documents)
- Support and coordinate between Japanese and Thai staff
- Other tasks as assigned
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned
-Arrange Air export shipment as CS and supervise airport office Export and Import.
-Record Sales & Cost in system and issuing INV and Payment requestion.
-Communicate with customer and support to make sales for expanding business.
-Support to issue quotation