• After-Sales System Setup: Build local after-sales service operations from the ground up. Establish and optimize Standard Operating Procedures (SOPs) for installation, repair, maintenance, and customer complaint resolution to align with HQ technical standards.
• Team Building & Management: Lead recruitment, technical training, scheduling, and performance evaluations for local service supervisors and engineers. During the initial phase, actively participate in frontline service delivery to establish operational standards before transitioning to full team delegation.
• Service Operations & Dispatch: Allocate technical resources, assign work orders based on technician skill sets, monitor response times, and handle major escalations or emergency customer incidents.
• Spare Parts & Warehouse Management: Plan, setup, and oversee spare parts inventory. Define safety stock levels, manage inventory controls, and coordinate with China HQ supply chain to ensure part availability while controlling costs.
• HQ Liaison & Cross-Border Coordination: Serve as the primary bridge between China HQ and local SEA teams. Report regional operational metrics regularly and resolve cross-border issues related to technical support, logistics, and parts.
• Customer Relationship Management: Maintain customer service logs, track account satisfaction for major projects, and protect company brand reputation through effective complaint management.
・Finding new customers
・Take care current customers and help them to solve the problem occurred
・Support and Coordinate with another department in the company
・Support another jobs in marketing section
・Help to find and negotiate competitive price for Freight and Transport
・Follow & plan marketing with Manager
This position is Sales Engineer to provide technical support for existing customers while acting as a bridge between customers and internal departments. This is an engineering-oriented role with customer-facing responsibilities, ideal for candidates who enjoy both technical problem-solving and communication.
Key Responsibilities:
• Provide technical support and solutions to existing customers.
• Understand customers' technical requirements and coordinate with internal departments, including Sales, Manufacturing, and Quality.
• Act as the key liaison between customers and internal teams to ensure smooth communication and project execution.
• Explain product specifications, manufacturing capabilities, and technical solutions to customers.
• Support quality, specification changes, and other technical inquiries throughout the product lifecycle.
• Build and maintain strong relationships with existing customers through technical consultation and support.
-Marketing data analysis
-Schedule customer visit
-Support customer in case of encounter or need assistant
-Check inventory and adjust delivery schedule to align with customer order
-Supervise and control trasportation during delivery
-Verify raw material cost, create cost sheet, check inventory and analyze profit
-Prepare quotation for assist GM to review obtaining price approval from the GM
1 Develop and maintain relationships with existing and potential customers by introducing and promoting .products, mainly to Japanese companies.
2 Manage customer orders and new requirements by coordinating with the design team, and oversee projects from PO confirmation through product delivery and billing processes.
3 Act as a key contact person to communicate and coordinate with both Japanese and Thai customers.
- ติดต่อและเข้าพบลูกค้า ทั้งลูกค้าเดิมและลูกค้าใหม่ เพื่อนำเสนอสินค้าของบริษัท (ลูกค้าส่วนใหญ่เป็นบริษัทสัญชาติญี่ปุ่น)
- ประสานงานเกี่ยวกับคำสั่งซื้อและความต้องการใหม่ของลูกค้า ส่งข้อมูลให้ฝ่ายออกแบบ รวมถึงติดตามและดูแลโครงการตั้งแต่ได้รับใบสั่งซื้อ (PO) จนถึงการส่งมอบสินค้าและออกใบแจ้งหนี้
- ติดต่อประสานงานกับลูกค้าทั้งชาวญี่ปุ่นและชาวไทย
• Manage IoT and Factory Automation from planning to execution, testing, and operations support
• Present and sell company products and services to current and potential customers.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals, and sales contracts.
• Establish and maintain current customer and potential customer relationships.
• Manage account service through quality checks and others follow–up.
• Identify and resolve customer concerns.
• Coordinate company staff to accomplish the work required to close sales.
• Follow-up for collection of payment.
• Coordinate shipping schedules and delivery of merchandise and service.
• Collaboration with the Engineering Team.
• Other duties as assigned.
• Identify and develop new B2B business opportunities across the ASEAN and India regions to expand the company’s global market presence.
• Conduct market research and competitor analysis to understand customer needs, industry trends, and potential growth opportunities.
• Present products and propose tailored solutions to international clients, including providing technical explanations based on customer requirements.
• Work closely with the company’s offices in Europe, the United States, and Japan.
• Work closely with internal teams such as engineering, production, and logistics to ensure smooth project execution and high customer satisfaction.
• Develop and manage a strong sales pipeline to achieve or exceed monthly and quarterly sales targets.
• Represent the company at international exhibitions, trade shows, and overseas business meetings to enhance brand visibility and build client relationships.
• Maintain regular communication with prospects and clients to build long-term partnerships and generate new business opportunities.
• Prepare sales reports, market insights, and customer analysis for management to support strategic planning and decision-making.
• Handle requests and projects from Japanese headquarters
• Coordinate and negotiate with overseas suppliers(Main regions: India, China, Vietnam, Indonesia)
• Manage supply of Japanese products to overseas customers
• Respond to customer inquiries and requirements
• Identify and develop potential new suppliers
• Handle automotive parts, mainly for R&D purposes
• Customers are primarily automotive parts manufacturers
• Currently focusing on finished automotive components
• Confirm technical details with customers e.g. model specifications, application details
• Participate in business development / new customer acquisition in the future
• Visit both customers and suppliers as required
The Sales Assistant will play a crucial role in supporting sales activity and logistics operations during transition to a local subsidiary. This position requires a proactive professional capable of handling both administrative tasks and complex logistics.
1. Sales Administration: Issuing quotations, invoices, and managing sales
documentation.
2. Inside Sales (Spare Parts): Handling customer inquiries via phone/email and
proactively managing spare parts orders.
3. Logistics & Supply Chain:
- Controlling Triangle Trade (Three-party trade) operations between Japan HQ,
Thailand, and other regions.
- Managing both purchasing and sales logistics.
- Handling Import Customs Clearance procedures within Thailand.
4. Accounting & Admin: Managing expense claims, petty cash, and supporting basic
accounting tasks for the new corporation.
5. Reception: Primary contact for phone calls and visitors at the showroom.