• Maintain the current customers (Mainly) & find new more customers.
• Perform all aspects of selling to maintain and develop new and existing customers including preparation of quotations, closing orders, monitor the order process and resolving customer problems.
• Support the customer requirement, follow up any issues, active to solve immediately.
• Issue & prepare the related sales document (Quotation, P/R, Sales amount etc.)
• Coordinate & contact between internal departments (Production line, Engineering, related departments) and customers.
• Coordinate all sales activities with the team.
• Monitor & Analyze sales data & make the progressive report to management
Mainly responsible for assist in expanding customer base and acquire information on new project.
・Responds to Customer inquiries
・Maintain the current customers & find new more customers.
・Issue & prepare the related sales document (Quotation, P/R, Sales amount etc.)
・Coordinate all sales activities with the team.
・Monitor & Analyze sales data & make the progressive report to management
・Develop and maintain relationships with key customers
・Responds to Customer inquiries (inside) in areas not covered by distributors.
・Receives, qualifies and distributes customer inquiries received through direct sources.
・Responsible for the implementation and maintenance of all aspects of the Sales related functions of the business information system.
・ Create, implements and maintain technical information on product line and applications using materials supplied by other functional areas.
・Create and modifies as required the proposal and Sales quotation structure for each product and service.
・Prepares quotes using information provided by the Product Dept and Engineering Dept.
・Establishes and maintain price lists, customer data base, and installed machine data base by working closely with Product / Segment Managers and Marketing Planning Manager.
・Develops and maintains a computerized reporting system of Sales calls, orders, distributor activity, lost orders, etc.
・Support in preparing routine and complex customer orders, routing or responding to sensitive correspondence, and following up on internal sales matters.
・Initiates appropriate follow-up action for Customers and Distributors at the request of Sales Product/Segment
Managers.
・Develop and maintain systems for tracking and reporting commission payments to distributors and Sales associates
・Develops and maintains procedure for initiating customer orders into the operation’s cycle.
・Produce clear, timely, and thorough Order Package for each customer order. And any duties assigned by Superior.
Report to: Sales Manager
• Provide project administrative support, including preparation of quotations, purchase orders, requisition forms, and management of monthly project expenses for the project team and managers.
• Coordinate logistics activities by liaising with the procurement team in Taiwan, logistics teams, and third-party freight forwarders to ensure smooth and timely delivery of shipments.
• Liaise with the PB team, clients, and vendors to ensure effective communication and coordination.
• Manage customer billing plans and invoicing, including issuing invoices, liaising with clients’ Quantity Surveyors (QS), and ensuring project billing and receivables are on track.
• Provide ongoing support to existing customers.
• Monitor payments by handling vendor billings and ensuring timely and accurate settlement of invoices.
• Manage project costing and prepare monthly project cost reports for senior management in Taiwan; assist with monthly project reporting using SAP.
• Assist with yearly audit processes.
• Handle insurance matters, contracts, and legal documentation.
• Manage inventory by maintaining departmental asset lists, controlling stock in/out of project materials, and ensuring timely delivery of goods to site.
• Handle ad hoc matters relating to the Power Business.
• Maintain proper filing systems and ensure all project documentation is accurate and well organised.
• Provide effective material handling and automation solutions for customers, covering both standard and customised product lines.
• Support the development, implementation, and delivery of software-related projects.
• Collaborate closely with software providers and automation solution partners, particularly engineers responsible for ERP, WMS, WCS, and WES systems.
• Gather and analyse customer requirements from the initial stage through to project completion, ensuring clear communication with software development partners.
• Participate actively in project-related activities and other assigned organisational initiatives.
• Develop high-performance, reliable software programmes that enhance customer productivity in automated material handling systems and order fulfilment centres.
• Utilise and maintain proficiency in modern programming tools, frameworks, and development environments, ensuring adherence to programming standards.
• Provide flexible software solutions that can be customised to meet evolving customer requirements.
• Deliver after-sales support, including troubleshooting, software adjustments, and system enhancements when required.
• Attend weekly sales meetings and other scheduled meetings in a timely and professional manner.
• Maintain a consistently positive, proactive, and enthusiastic attitude in daily work.
• Foster and maintain strong internal and external professional relationships.
• Continuously improve technical expertise through self-driven learning and professional development.
• Perform any other duties as assigned.
Key Responsibilities:
1. Market Development
• Expand the company's presence in Thailand’s manufacturing sectors, including automotive,
aerospace, mold & die, and general engineering.
• Build and manage relationships with distributors, agents, and key industrial accounts.
• Provide interpretation and translation as needed for internal and customer communication
2. Sales and Technical Promotion
• Promote and sell cutting tools, including carbide inserts, CBN inserts, end mills, and turning tools.
• Work with technical teams to deliver solutions and recommendations to customers.
• Conduct onsite customer visits and support tool trials
3. Customer Relationship Management
• Build and maintain strong customer relationships
• Gather and respond to customer feedback to improve products and services
4. Trade and Marketing Support
• Represent the company at trade shows, exhibitions, and technical events
• Support marketing campaigns and local product launches
5. Reporting and Coordination
• Provide regular updates on market trends, competitor activity, and sales performance.
• Coordinate with logistics, technical support, and product teams to serve customer needs
effectively.
To handle customer claim.
Negotiate with customer and internal.
Planning new project and support.
Maintain good relationship with current customer Japanese native
- Manage contracts, signatures, and documents related to sales.
- Develops customer relationships and applications, as well as retains and promotes existing customers. Gathers information to develop regional sales strategies.
- Credit management (negotiation of payment terms with customers, credit checks, and confirmation of credit limits) is performed in accordance with the rules and regulations of sales activities.
- Develops sales budgets and ensures sales budgets are met.
- Sales management (new business inquiries, competitive information, sales by customer, profit, receivables, accounts receivable in arrears, outstanding orders, etc.).
- Communicate and negotiate quality information such as defects (number of defects and loss) and complaints (number of defects and loss).
- Cooperates in inventory control (products, work in process, backlog inventory, materials, etc.).
- We manage the import/export of materials and products, and perform service audits.
- Ensure information management (customer information and our technical information)
- Reporting and Contact and Consultation to the sales leader.
KPI
5 new customer visits will be made each month.
10 cold calls each month.
5 visits to existing clients per month.
Submit 10 sales reports per month.