New Business Development: Develop and execute strategic sales plans to proactively identify, target, and acquire new B2B clients and expand into untapped market segments.
Commercial Negotiation: Lead commercial negotiations, develop compelling business proposals, and independently manage the sales process through successful deal closure.
Market Intelligence: Analyze market trends, competitor activities, and customer feedback to identify emerging opportunities and develop strategies to drive business growth.
Key Account Management: Establish and maintain strong, long-term relationships with newly acquired key accounts, ensuring customer satisfaction, retention, and sustainable revenue growth.
• After-Sales System Setup: Build local after-sales service operations from the ground up. Establish and optimize Standard Operating Procedures (SOPs) for installation, repair, maintenance, and customer complaint resolution to align with HQ technical standards.
• Team Building & Management: Lead recruitment, technical training, scheduling, and performance evaluations for local service supervisors and engineers. During the initial phase, actively participate in frontline service delivery to establish operational standards before transitioning to full team delegation.
• Service Operations & Dispatch: Allocate technical resources, assign work orders based on technician skill sets, monitor response times, and handle major escalations or emergency customer incidents.
• Spare Parts & Warehouse Management: Plan, setup, and oversee spare parts inventory. Define safety stock levels, manage inventory controls, and coordinate with China HQ supply chain to ensure part availability while controlling costs.
• HQ Liaison & Cross-Border Coordination: Serve as the primary bridge between China HQ and local SEA teams. Report regional operational metrics regularly and resolve cross-border issues related to technical support, logistics, and parts.
• Customer Relationship Management: Maintain customer service logs, track account satisfaction for major projects, and protect company brand reputation through effective complaint management.