1. Provide technical support for customers and related products.
2. Act as the technical interface between customers and internal teams.
3. Support product qualification, troubleshooting, and customer requirements.
4. Contribute to customer satisfaction and business growth.
- Maintain exist Japanese customers in Thailand first
- Will be assigned to take care of Overseas Customers in the future E.g. China, India, Singapore, Taiwan etc.
- Stay connected with customer and visiting
- Check forecast and get new PO and new project development
- Make good trust relationship, get NPI sample request and get new P/O
- Keep achieve sales target and increase market share & sales
- Keep learn products and market
- Support leader, manager and team members
- Search new projects of current customers and new customers
- Support customer's requested
- Communicate with Japan and other country's factories about delivery, quality, documents
- Communicate with internal & external Panasonic
- Make sales plan and Business plan
- Other assignment by leader/manager
• Learn and understand industrial inspection and weighing equipment
• Provide on-site technical support to customers
• Handle customer inquiries and troubleshooting
• Conduct sample testing before equipment installation
• Support installation, adjustment, and maintenance of equipment
• Communicate with headquarters and factories (Germany, India, China)
• Products:
- Load cells (weight measurement components)
- In dustrial scales
- Inspection systems for the food industry (metal detection, foreign object detection, weight checking)