• Handle client communication regarding product quality.
• Establish, maintain, and continuously improve the quality management system based on international standards such as ISO 9001 and IATF 16949, and set quality policies and objectives.
• Manage and respond to internal and external audits (customer audits, certification body audits, etc.).
• Investigate root causes and implement preventive actions in cases of defects or customer complaints.
• Oversee proper staffing, task assignment, and progress management within the quality control team.
• Plan and conduct training and on-the-job development (OJT) for staff.
• Handle other related tasks as assigned.