QHR Recruitment

Tourism/Leisure/Hotel

Service

Bangkok(near BTS/MRT)

THB 25,000 - 35,000

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Monday - Friday, 09.00 - 18.00 hrs.

• Provident fund
• Group Insurance with OPD and IPD
• Dental Allowance
• Bangkok Air cooperative
• Birthday Leave
• 6 Days Business leave
• Vacation leave start from 8 day/year
• Commission based on performance
• Social Security

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10-min walk

• To deliver professional travel consultancy and ticketing services through the effective use of Global Distribution Systems (GDS) and contemporary NDC platforms. The role is responsible for ensuring smooth flight reservations, ticket issuance, and post-sales support, whilst strictly complying with IATA/BSP regulations to optimise operational efficiency and minimise Agency Debit Memos (ADMs).

Ticketing & Fare Optimisation:
• Execute advanced flight reservations, fare quotations, and ticket issuance via GDS platforms (Amadeus, Sabre, or Galileo).
• Utilise NDC (New Distribution Capability) portals to access exclusive airline inventory and ancillary offerings.
• Design complex multi-sector itineraries and secure the most cost-effective routing solutions for both corporate and leisure travellers.

Billing and Settlement Plan (BSP) & Financial Administration:
• Oversee the complete ticket lifecycle, including issuance, voiding, revalidation, and reissuance (both voluntary and involuntary).

Travel Advisory & Regulatory Compliance:
• Provide current guidance on global entry requirements, visa regulations, and travel insurance in line with 2026 standards.
• Ensure all bookings adhere to the IATA Passenger Sales Agency Agreement and local BSP reporting deadlines.

Customer Service & Crisis Resolution:
• Serve as the primary contact for schedule amendments, flight disruptions, and urgent re-routing requirements.
• Promote and upsell non-air products, including accommodation, car hire, and bespoke travel packages, to enhance agency revenue.

• Male/Female, age around 24 - 45 years
• Thai Nationality
• Bachelor’s degree in Tourism, Hospitality, or a related field.
• Minimum of 3–5 years’ experience within a BSP/IATA-accredited travel agency environment.
• Strong proficiency in GDS systems (Amadeus, Sabre, or Travelport) and BSPlink.
• Experience with NDC workflows and airline distribution platforms is highly desirable.
• Excellent attention to detail to prevent pricing or ticketing errors.
• Strong analytical and problem-solving abilities, particularly in handling complex itineraries and disruptions.
• Customer-focused approach with the ability to manage high-pressure situations effectively.
• Good command of English, particularly for interpreting international fare rules and liaising with global partners.