• To deliver professional travel consultancy and ticketing services through the effective use of Global Distribution Systems (GDS) and contemporary NDC platforms. The role is responsible for ensuring smooth flight reservations, ticket issuance, and post-sales support, whilst strictly complying with IATA/BSP regulations to optimise operational efficiency and minimise Agency Debit Memos (ADMs).
Ticketing & Fare Optimisation:
• Execute advanced flight reservations, fare quotations, and ticket issuance via GDS platforms (Amadeus, Sabre, or Galileo).
• Utilise NDC (New Distribution Capability) portals to access exclusive airline inventory and ancillary offerings.
• Design complex multi-sector itineraries and secure the most cost-effective routing solutions for both corporate and leisure travellers.
Billing and Settlement Plan (BSP) & Financial Administration:
• Oversee the complete ticket lifecycle, including issuance, voiding, revalidation, and reissuance (both voluntary and involuntary).
Travel Advisory & Regulatory Compliance:
• Provide current guidance on global entry requirements, visa regulations, and travel insurance in line with 2026 standards.
• Ensure all bookings adhere to the IATA Passenger Sales Agency Agreement and local BSP reporting deadlines.
Customer Service & Crisis Resolution:
• Serve as the primary contact for schedule amendments, flight disruptions, and urgent re-routing requirements.
• Promote and upsell non-air products, including accommodation, car hire, and bespoke travel packages, to enhance agency revenue.
Translate management’s strategic direction into store-level execution, maximizing QSC (Quality, Service, Cleanliness) and profitability.
• Store Operations & Quality Control: Maintain and improve service standards, ensure strict compliance with recipes, and enhance operational efficiency.
• Performance & Cost Management: Manage performance toward sales targets and control expenses, with a strong focus on labor costs.
• Human Resource Development & Instruction Management: Train and coach store managers and staff, and track whether instructions from headquarters are properly executed at the store level.
*Working location: Office ore restaurant
Restaurant location: Thaniya, Singha Complex,Siam Square One etc