• Prepare quotations, cost simulations, and pricing proposals in response to new customer requirements.
• Monitor and manage customer claims and complaints, coordinating with relevant departments (e.g. quality and logistics) to resolve issues effectively.
• Analyse customer forecast data, ensure accuracy of information, input data into internal systems, and report insights to management.
• Develop monthly and annual sales plans based on customer forecasts and market trends, and monitor order progress to achieve sales targets.
• Manage customer orders to ensure on-time delivery, including negotiating lead times, schedules, and forecasts to prevent production disruptions.
• Liaise with headquarters, manufacturing sites, and overseas branches to support customer requirements and ensure smooth operations.
• Provide necessary documentation and administrative support to customers.
• Identify and develop new business opportunities, while maintaining and strengthening relationships with existing clients to drive sales growth and profitability.
• Build and maintain strong customer relationships to ensure high levels of satisfaction and long-term partnership.