-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
- Sales and relationship management with existing clients (Mainly responsible for the Rayong area)
- Collaborate with project teams, maintenance teams, factory managers, and subcontractors for effective resource allocation and tracking
- Gather sufficient information on-site for troubleshooting
- Prepare documentation with critical analysis and provide suggestions for error correction
- Deliver goods and visit customers as needed
- Conduct technical presentations using PowerPoint
- Communicate technical knowledge clearly and understandably
- Coordinate with the Company Director and Assistant Sales Manager
Timeline:
- Monitor the project timeline based on the established start date and deadlines
- Collaborate with the team to strategize solutions to prevent or minimize delays
Report:
- Prepare analysis or related reports that are clear and easy to understand, based on sufficient information
- Communicate technical information to the person in charge in a clear and accurate manner
- Give advice and recommend information to Thai or Japanese customers in Thailand about buying and selling Real estate in Japan
- Search and present real estate in Japan information according to customer needs
- Contact and check the information with a real estate agent in Japan.
- Follow up and provide assistance to customers throughout the transaction
- Plan sales strategies
- Attend the organization of seminars on real estate
- Translate contract documents
- Other tasks as assigned
• Client Acquisition and Relationship Management:
- Identify and target potential clients who could benefit from our solutions.
- Develop and maintain relationships with existing clients, understanding their business needs and how our solutions can meet those needs.
- Network at industry events and through professional organizations to generate leads.
• Sales Strategy and Execution:
- Develop and execute sales strategies to achieve sales targets.
- Present and demonstrate our software capabilities to potential clients.
- Understand the competitive landscape and position our solution effectively against competitors.
• Needs Analysis and Solution Customization:
- Conduct needs analysis to understand the specific requirements of clients.
- Work with technical teams to tailor our solutions that meet client needs.
- Provide customized presentations and demonstrations of our software.
• Contract Negotiations and Closing Deals:
- Negotiate contract terms and conditions.
- Close sales deals and meet or exceed sales quotas.
- Collaborate with legal teams to ensure contracts are compliant and beneficial.
• After-Sales Support and Account Management:
- Provide after-sales support, ensuring client satisfaction and resolving any issues.
- Manage accounts to identify upselling and cross-selling opportunities.
- Keep clients informed about product updates and new features.
• Market Analysis and Reporting:
- Stay updated on industry trends and market conditions.
- Provide feedback to the product development teams based on client needs and market demands.
- Prepare and deliver sales reports to management, highlighting sales performance, challenges, and opportunities.
• Collaboration with Internal Teams:
- Work closely with marketing teams to develop effective sales materials and campaigns.
- Collaborate with the product development team to align sales strategies with product roadmaps.
- Coordinate with customer service teams to ensure a seamless client experience.
• Continual Learning and Professional Development:
- Keep up-to-date with new our technologies and sales techniques.
- Attend training sessions and professional development courses.
- Participate in industry forums and webinars to stay informed about the latest IT trends.
• Proceeds revenue management
• Manage 2 members
• Travel between the Bangkok office and the Chonburi factory
• Work management (Monthly settlement Achievement analysis)
• Operating Budget, Formulate fixed cost budget and manage progress
• Support accounting audit, Tax investigation
• Report to MD and Headquarter
• Communicate and Collaborate with other departments
• About working location
Bangkok office or Chonburi office *Consideration desired.
• Manage the entire sales process from prospecting to closing, including accurate pipeline
forecasting.
• Carry a quarterly quota and achieve quarterly sales targets.
• Review quarterly sales targets and provide feedback and solutions.
• Understand customer needs and requirements.
• Expertly demonstrate solutions and technology to end-users.
• Manage and secure large, complex deals with experience in navigating large company
procurement processes.
• Drive account strategies and coordinate selling efforts to execute a sales process and
secure sales.
• Manage multiple customer opportunities while maintaining a high level of attention to
detail.
• Build accurate forecasts and establish an operational cadence with management.
• Drive referenceable customer satisfaction in your accounts.
•Control and manage the cost estimation for construction projects, including new projects and additional works.
•Analyze and review the project costs, including the estimation of materials, labor, and associated expenses.
•Review and develop cost estimation methods to ensure the highest efficiency, aligned with actual costs.
•Coordinate with the design, procurement, and construction departments to ensure that the cost estimation is accurate and reasonable.
•Review contracts, specifications, and related documents to ensure the cost estimation complies with the established terms and conditions.
•Analyze and compare prices from suppliers and subcontractors.
•Prepare cost reports and analyze the impact of project costs for presentation to management.
•Develop and improve the cost estimation process to be more accurate and systematic.
•Oversee and manage the bidding process for projects, including preparing related documents and submitting bid proposals.
•Analyze the feasibility of projects before participating in bids and provide recommendations on bidding strategies.
• Oversee and manage all IT operations across 4 group companies in Thailand, ensuring consistency, stability, and security.
• Analyze existing business processes and identify areas for improvement through IT tools, automation, or system enhancements.
• Lead cross-functional process improvement projects, from planning to implementation and change management.
• Mange IT infrastructure (networks, servers, cloud systems, endpoint devices) and ensure high system availability.
• Plan and implement cybersecurity measures to protect company data and systems.
• Collaborate with HQ and other global/regional IT teams to align with corporate IT strategies and policies.
• Coordinate with vendors and service providers for system procurement, support, and maintenance.
• Prepare and manage the IT budget for the Thailand operations.
• Develop and maintain documentation for IT procedures, standards, and workflows.
• Provide IT support and solutions for internal users across multiple locations.
*** This role is mainly responsible for IT infrastructure (set up new IT system for Thailand branch) and support IT daily operation problem, and also plays a critical role of being a leadership in driving business process improvements through IT solutions.
• Submit all BOI rights applications and follow up on the results. (Coordination regarding BOI) Regarding customs in the import process
• Prepare various documents related to BOI.
• Contact with the BOI and other government agencies. related to BOI to support project control or project amendments.
• Control the list of raw materials in various processes. Including the import-export process
• Check the expiration period and renew various documents related to BOI.
• Proceed with importing products from abroad under BOI conditions, exempt from import duties. and value-added tax
• Prepare balance stock summary.
• Control the progress of the import process, the Customs Department process, and solve various problems.
• Provide the necessary support and information to all relevant agencies. to support delivery
• Support pre- and post-inspection of the Customs Department.
• Prepare documents regarding insurance claims when the product is damaged.
• Monitor and manage with import raw materials and controlthe balance stock.
• Developing and maintaining a thorough understanding of customs laws, import/export regulations, tariffs, and duty rates to provide accurate guidance and advice to the organisation.
• Liaising with government agencies, such as the Customs Department, BOI, and other relevant authorities, facilitates the clearance of imported goods.
• Communicating and negotiating with freight forwarders, customs brokers, and other service providers to ensure timely and cost-effective shipments.
• Perform BOI tasks regarding all necessary processes as required by BOI rules and regulations, and process all documentation concerning BOI requirements.
• Manage and optimise the company’s official LINE account to ensure smooth communication and engagement with customers.
• Develop and execute LINE advertising campaigns to drive awareness, engagement, and lead generation.
• Collaborate with partner hospitals to support and promote their marketing campaigns through the LINE platform.
• Monitor, analyse, and report performance metrics to continuously improve campaign effectiveness and follower engagement.
• Implement strategies to increase the number of followers and maximise customer reach via LINE.
• Design and manage engaging content such as text, images, and video for LINE communication and promotional purposes.
• Coordinate with internal teams and external vendors to ensure digital campaigns are aligned with the company’s marketing goals.
• Stay up to date with digital marketing trends, especially in the health and insurance sectors.
• To support the smooth running of legal and compliance helpdesks, championing the highest levels of customer care and providing a responsive, high quality service to colleagues across the organization.
• To undertake legal and regulatory research, develop and implement of relevant organize internal & external policies, processes, and procedures also support the drafting of relate templates agreements, and guidance.
• To lead on aspects of Internal KYC team to ensure that robust policies, procedures and controls are in place, meet the organization’s needs and are effectively implemented.
• Responsible for onboarding merchants for offline and online by proceeding CDD & EDD and KYC to verify and identify merchant’s identity including UBO and collect all documents required for onboarding of new merchants and periodic review in credit cards & e-wallets
• Responsible for risk assessment to rating risks of merchants based on risk factors and give scoring
• Screening Watch List, PEP and Adverse Media Search
• Working and Submitting Suspicious Transaction Report (STR) to AMLO and writing Unusual Activity Report (UAR) for any suspicious cases to management
• Identify fraud patterns through the monitoring any suspicious transactions
• Understand well in AML/CFT regulations and PDPA and could comply all works under the laws required
• Cooperate with Financial Institutes to facilitate merchants’ activities and the Government Agency such as BOT or AMLO
• Cooperate with Regional Compliance team to monitoring new legislation and regulations to ensure compliance policies in organizations are meet with regulator ‘s requirements
• Providing professional advice on M&A, Joint Venture, and fundraising to clients based in Southeast Asia and Japan.
• Providing potential targets for our clients to realize their strategic objective
• Advising on negotiating terms & conditions
• Advising clients on deal structuring
• Calculating of transactional values
• Making list of and finding local partners for client's needs(M&A, Joint Venture, and fundraising etc)
• Overall support for cross border M&A transactions
• Other related jobs
• Proficient in Process Control functional role and support Business Div. for consultation of existing Business and new Business such as Tax, Finance, Risk management, and the group company's standard process. Provide data, information, and documents to Internal/External Auditor and Tax Authorities.
• Execute workflows by checking accuracy for purchase & sales realization, charge, payment, inventory, AP, and AR.
• Advise business divisions on existing/new business relating to finance, accounting, tax, and SAP operations.
• Check the tax invoice for the input/output VAT monthly report. Monitor related report, inventory stock movement, and others as required.
• Prepare a monthly analysis report relating to the business divisions in charge.
• Provide information and documents to the internal and external auditors.
• Visit clients to perform maintenance on their products, primarily boilers.
• Diagnose and troubleshoot issues, executing repairs and adjustments for optimal performance.
• Listen to client needs to provide tailored support and suggest improvements.
• Prepare detailed reports on maintenance activities and client interactions.
• Other related jobs
80,000 - 120,000 THB (Depending on the experience)
สถานที่ทำงาน
วันที่โพสต์
2025-08-20
เนื้อหางาน
• Identify and develop new business opportunities, including project development and M&A activities.
Focus themes include, but are not limited to, decarbonization, transportation, infrastructure,consumer Products,Retail etc.
• Take ownership of project and business development activities toward successful execution and realization.
• Establish and strengthen relationships with key local partners to secure strategic business opportunities.
• Communicate effectively with local management, Head Office, and Regional Headquarters to ensure alignment and support for business initiatives.
• Operate within an organization directly under the President.
- Oversee the daily operations of the restaurant, ensuring smooth functioning of all aspects including customer service and staff management
- Guarantee consistent delivery of high-quality food and beverage offerings to customers in a timely manner
- Train, supervise, and motivate restaurant staff, including servers, bussers, food runners, and bar staff, to maintain exceptional service standards
- Monitor inventory levels and proactively order supplies to ensure uninterrupted operations
- Uphold cleanliness and safety standards to provide a hygienic and secure environment for both customers and staff
- Address customer complaints promptly and effectively, striving to resolve issues to the satisfaction of all parties involved
- Research and analyze market information of responsible products to prepare market trends and sales plans
- Building and maintaining relationships with both new and existing customers
- Developing and implementing sales strategies
- Actively seeking out new sales opportunities
- Present product information, negotiate the price and close business deals
- Manage customer’s complaints and coordinate with relevant parties to solve the issues, including preparing preventive measures
- Present and promote the company's value and services to existing and new customers
- Other tasks as assigned
• Sell 'Heat Resistant Paint' (Domestics & Export)
• Sell Inorganic chemicals and ceramics to Local Clients
• Contact our group company (Japan Vietnam USA India Indonesia Malaysia)
- Supporting business transformation of client companies by planning new business models, providing continuous support towards commercialization, and implementing change management and business process reformation within business units
- Creating business value through collaboration with a diverse range of experts, including strategy consultants, data scientists, business designers, and cloud architects
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned