• Product development within the existing beverage sector.
• Menu development for new business initiatives (e.g., confectionery).
• Planning and prototyping of menus and products to support business expansion.
• Ensure the proper implementation of Customer Specific Requirements (CSR), including regular updates and verification of compliance.
• Update, review and deliver training on CSR (OEM) and OE customer activities (e.g. shop-floor audits, etc.) for ASEAN plants.
• Support customer complaint handling activities by analysing, following up and responding to complaints in collaboration with Account/Regional Quality Managers, Plant Quality and Central Quality teams, ensuring timely resolution through structured problem-solving methods.
• Monitor customer satisfaction and quality performance using customer-released data; report findings to the Plant and YRC, and support action plans to address identified gaps.
• Support risk and opportunity assessments based on customer expectations.
• Assist plants in the preparation and submission of PPAP/PSW documentation for imported tyres.
• Support the OE Sales team during customer QMS, process and product audits, including part verification and participation in APQP activities.
• Update Customer Specific Requirements (CSR) and communicate/train relevant ASEAN plants accordingly.
• Review and analyse test results to ensure compliance with OEM specifications and regulatory requirements.
• Co-ordinate with ASEAN plants in relation to customer audits and associated activities.
• Conduct root cause analysis for errors and non-conformities, and implement corrective actions for customer-related non-conformities.
• Monitor customer satisfaction and support risk and opportunity evaluations based on customer expectations.
• Support all the company's parties in relation to OE customer activities and new model approvals.
• Support OE approval processes, including PPAP, PSW and technical documentation submissions, where applicable.
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