• Lead and develop the Professional Affairs function, managing and coaching a small team of optometrists (2 direct reports) to deliver high-quality clinical and professional engagement
• Collaborate closely with Commercial and Marketing teams to develop product strategies, training plans and professional engagement initiatives
• Design and implement comprehensive training programmes and educational modules covering lenses and related technologies, for both internal teams and eye care professionals
• Deliver structured training sessions through in-person and digital platforms, ensuring effective knowledge transfer and strong engagement
• Develop specialised training programmes for eye care practitioners within retail environments, supporting improved product recommendation and patient outcomes
• Provide expert technical support on optical lens products, acting as a key internal reference point for clinical and product-related enquiries
• Translate complex technical and clinical information into clear, accessible content for both professionals and end • consumers
• Support marketing initiatives by reviewing and validating technical accuracy of promotional materials and contributing to advertorial and educational content
• Conduct competitive analysis to benchmark products, supporting product positioning and strengthening commercial messaging
• Equip commercial teams with compelling product narratives, objection-handling strategies and clear value propositions
• Build and maintain strong relationships with eye care professionals, key opinion leaders, academic institutions and industry stakeholders
• Drive professional engagement initiatives to support evidence-based adoption of vision care solutions in clinical practice
• Gather and analyse market intelligence, including competitor activities and industry trends, to inform strategy and training development
• Plan and manage multiple educational projects and stakeholder activities, ensuring timely and high-quality delivery
• Ensure the proper implementation of Customer Specific Requirements (CSR), including regular updates and verification of compliance.
• Update, review and deliver training on CSR (OEM) and OE customer activities (e.g. shop-floor audits, etc.) for ASEAN plants.
• Support customer complaint handling activities by analysing, following up and responding to complaints in collaboration with Account/Regional Quality Managers, Plant Quality and Central Quality teams, ensuring timely resolution through structured problem-solving methods.
• Monitor customer satisfaction and quality performance using customer-released data; report findings to the Plant and YRC, and support action plans to address identified gaps.
• Support risk and opportunity assessments based on customer expectations.
• Assist plants in the preparation and submission of PPAP/PSW documentation for imported tyres.
• Support the OE Sales team during customer QMS, process and product audits, including part verification and participation in APQP activities.
• Update Customer Specific Requirements (CSR) and communicate/train relevant ASEAN plants accordingly.
• Review and analyse test results to ensure compliance with OEM specifications and regulatory requirements.
• Co-ordinate with ASEAN plants in relation to customer audits and associated activities.
• Conduct root cause analysis for errors and non-conformities, and implement corrective actions for customer-related non-conformities.
• Monitor customer satisfaction and support risk and opportunity evaluations based on customer expectations.
• Support all the company's parties in relation to OE customer activities and new model approvals.
• Support OE approval processes, including PPAP, PSW and technical documentation submissions, where applicable.
• Leading the Implementation and Auditing of ISO 9001, ISO-14001 & ISO 45001 Systems, Supervising Project Quality Assurance for Construction Sites, and Managing the QC Team to Ensure Zero-Defect Handovers.
• QA/QC in Construction Project, Management Representative.
• System Oversight: Establishing, implementing, and maintaining management system documentation to ensure compliance with international standards.
• Project Quality Control: Planning and monitoring quality assurance for construction projects.
• Audit & Compliance: Planning and conducting internal audits, coordinating with external certification bodies, and monitoring corrective/preventive actions.
• Calibration: Supervising the maintenance and verification of measuring instruments and equipment.
• Continuous Improvement: Collecting and analyzing quality data to prevent recurring problems and recommending system improvements to top management.
• Training: Promoting awareness and providing training to staff regarding management system requirements and construction quality standards
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