-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
Responsibility 1 :
- Purchase order processing and planning
- DG Control / contact with the government for getting the licenses
- Coordinate both internal and external parties
Responsibility 2 :
- Coordinate with all parties for Import & Export license applying
- Control and manage DG products both goods and documentation
- Coordinate with the government offices for all related reports such as Excise, Rubber, etc.
1. Online Marketing
Responsible for managing digital communication channels, generating leads, and supporting
the company’s online marketing efforts.
1.1 Respond to inquiries from multiple channels including phone calls, company website,
Facebook, LINE, and email newsletters.
1.2 Collect key customer data (company name, contact info, industry, end-user details) and
forward it to the appropriate distributor or salesperson.
1.3 Record all customer interactions and activities in the internal system.
1.4 Transfer inquiries requiring in-person visits or complex handling to the sales team.
1.5 Initiate strategies to increase the number of customer inquiries and online orders.
1.6 Coordinate digital marketing activities such as:
SEO and Google Ads, Social Media Marketing (SNS), Video content creation
1.7 Coordinate and develop strategies for e-commerce platforms and online marketplaces.
1.8 Monitor and track marketing expenses; prepare regular reports to ensure campaigns remain
within budget.
1.9 Conduct market research to understand customer needs and evaluate the competitive
landscape.
2. Offline Marketing
Execute and manage traditional marketing activities and support brand visibility through events
and print media.
2.1 Organize and manage trade shows, exhibitions, and promotional events.
2.2 Develop and produce marketing materials including product catalogues, leaflets, banners,
and product labels; manage inventory of these materials.
2.3 Ensure all marketing materials comply with company branding guidelines and Thai legal
regulations.
2.4 Translate content (Thai English and English Thai) for websites, product descriptions, and
promotional texts.
2.5 Design visual content tailored to target audiences and various marketing platforms.
2.6 Prepare and present marketing activity reports to internal stakeholders and external
partners.
3. Business Development Coordination
Support the sales team and maintain strong coordination with partners, suppliers, and internal
departments.
3.1 Research, evaluate potential suppliers or distributors in both domestic and international
markets and coordinate with our partners as assigned.
3.2 Build and maintain up-to-date customer databases: support outreach activities including
calls and visits.
3.3 Schedule and participate in regular meetings (online or in-person) with key distributors.
3.4 Manage customer purchase orders and maintain current selling price lists.
3.5 Assist in issuing and dispatching necessary sales documents (Delivery Orders, Invoices, Tax
Invoices, Receipts, Billing Notes, etc.).
3.6 Support sales activities by drafting quotations and preparing sample request forms, as
needed for both domestic and international customers.
• Submit all BOI rights applications and follow up on the results. (Coordination regarding BOI) Regarding customs in the import process
• Prepare various documents related to BOI.
• Contact with the BOI and other government agencies. related to BOI to support project control or project amendments.
• Control the list of raw materials in various processes. Including the import-export process
• Check the expiration period and renew various documents related to BOI.
• Proceed with importing products from abroad under BOI conditions, exempt from import duties. and value-added tax
• Prepare balance stock summary.
• Control the progress of the import process, the Customs Department process, and solve various problems.
• Provide the necessary support and information to all relevant agencies. to support delivery
• Support pre- and post-inspection of the Customs Department.
• Prepare documents regarding insurance claims when the product is damaged.
• Monitor and manage with import raw materials and controlthe balance stock.
• Developing and maintaining a thorough understanding of customs laws, import/export regulations, tariffs, and duty rates to provide accurate guidance and advice to the organisation.
• Liaising with government agencies, such as the Customs Department, BOI, and other relevant authorities, facilitates the clearance of imported goods.
• Communicating and negotiating with freight forwarders, customs brokers, and other service providers to ensure timely and cost-effective shipments.
• Perform BOI tasks regarding all necessary processes as required by BOI rules and regulations, and process all documentation concerning BOI requirements.
• Inventory control, Issuing P/O, Invoice and concern document
• Control time schedule of Raw materials from oversea and local suppliers to deliver to the factory
• Coordinate with factory, and supplier about Delivering, receiving, ordering and scheduling raw material
• Coordinate with Freight forwarder and Agent (Oversea and Local)
• Calculation for landed cost of raw material, and shipping cost
• Make monthly report
• คำนวณสต็อคสินค้า ออกเอกสารการสั่งซื้อ ใบแจ้งหนี้ invoice/packing list และเอกสารที่เกี่ยวข้อง
• สรุปรายงานประจำเดือนนำเข้าวัตถุดิบจากผู้จัดจำหน่ายต่างประเทศและในประเทศไปโรงงานให้ตรงตามตารางเวลาที่กำหนด
• ติดต่อโรงงานผลิต และผู้ผลิตในเรื่องการจัดส่ง การรับสินค้า จำนวนสินค้า และตารางต่างๆ
• ติดต่อ บริษัทตัวแทนขนส่ง และFreight forwarder เรื่องตารางการนำเข้าและส่งออก
• คำนวณราคาต้นทุน และค่าขนส่งของวัตถุดิบ
• สรุปรายงานประจำเดือน
- Support Japanese Manager
- Occasional perform as a Translator or communication support between Japanese Manager and customers
- Perform as a Translator in reading or writing as per business assignment, e.g., e-mail, quotations, etc..
- Coordinate with all concerned party(ies) to get the cost to provide a quotation to customers
- Coordinate with related party(ies) to support customer requirements, including solving problem, implementation, and all logistics services responsibilities
- Follow up with customers and overseas inquiry(ies), e.g., shipment status, delivery process, related documents, billing, claim, and other requirements (if any)
- Assist the Sales and own team members in coordinating customer’s orders and ensuring timely delivery
- Monitor daily e-mails and business requirements from internal and external parties
- Monitor cargo movement and give advice to Operation Team for smooth cargo handling
- Maintain and develop business relationships with new and existing customers
- Other responsibilities as per Company/Manager’s Assignment
- Occasional perform as a Translator or communication support between Japanese Managements and customers
- Sometimes may also perform as a Translator in reading or writing as per business assignment, e.g., e-mail, quotations, etc..
- Coordinate with all concerned party(ies) to get the cost to provide a quotation to customers
- Coordinate with related party(ies) to support customer requirements, including solving problem, implementation, and all logistics services responsibilities
- Follow up with customers and overseas inquiry(ies), e.g., shipment status, delivery process, related documents, billing, claim, and other requirements (if any)
- Assist the Sales team in coordinating customer’s orders and ensuring timely delivery
- Monitor daily e-mails and business requirements from internal and external parties
- Occasional monitor cargo movement and give advice to Operation Team for smooth cargo handling
- Maintain and develop business relationships with new and existing customers
- Other responsibilities as per Company/Manager’s Assignment
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned
- Support Japanese Manager
- Manage various administration jobs
- Human resources duties including new personnel hiring
- Various applications and information verification for company establishment
- Support the launch of new businesses such as warehouse operations
- Perform as a Translator or communication support between Japanese Manager and relevant government agencies or Other Relevant agencies
- Interpretation, translation tasks and other necessary communications
- Coordinate with related party(ies) to support customer requirements, including solving problem, implementation, and all logistics services responsibilities
- Monitor daily e-mails and business requirements from internal and external parties
- Correspondence with the headquarters in Japan
- Complies with government requirements, anticipating legislation, advising management on needed actions
- Other related duties as required
- Handle sales support function, sales document (custom invoice, packing list, BL, etc..)
- Contact with forwarders to ensure the proper shipment of goods
- Delivery control
- Cooperate with Head office in Japan and the related party for Import/Export issues regarding orders, document submission and inquiries from internal corporate transfers
- Other tasks as assigned
You will be assigned one of the following tasks based on an assessment of your aptitude during the interview or after joining the company:
- Sales administration tasks (including email communication with government agencies and financial institutions)
- Resume masking tasks
- Internal help desk operations (system-related, including phone support)
• Clinic reception and medical interpretation
• Assisting and guiding patients
• Providing support for medical interpretation(Onsite, Online)
• Performing various administrative tasks necessary for clinic operations
• Joining One-month training period provided
• Other related jobs