Base 22,000-28,000 THB (Exclude language allowance)
Location
Posted Date
2026-07-01
Job Description
The SUPPORT OP Staff is responsible for supporting daily operational activities, coordinating with internal departments, and ensuring smooth operational processes. The role requires a proactive individual who can adapt to changing priorities, work independently, and collaborate effectively with local and multinational teams.
• Support daily operational and administrative activities.
• Coordinate with internal departments to ensure smooth operational processes.
• Prepare and maintain operational reports and documentation.
• Support communication and coordination among cross-functional teams.
• Perform other duties as assigned by the Manager.
• Perform accurate and timely data entry tasks.
• Respond to and resolve internal inquiries from group company employees.
• Conduct phone verifications to ensure data accuracy and complete necessary follow-ups.
- Plan and execute marketing activities targeting Thai tourists visiting Japan
- Manage, plan, and operate website and social media channels
- Support marketing campaigns, advertising, and PR activities
- Coordinate and communicate with clients, partners, and related stakeholders
- Manage content for digital platforms and SNS channels
The main responsibility is to coordinate sales operations, manage orders, oversee online stores on E-commerce platforms, and support the sales team to drive sales performance and achieve the company's targets.
• Manage customer orders, prepare quotations, issue invoices/cash bills, and coordinate shipment arrangements with logistics providers.
• Monitor competitors' pricing structures, promotional campaigns, discount programs, and free shipping offers in order to maintain competitive pricing
• Create promotional content and handling customer chats to support sales conversion
• Track competitors' new products, product presentation methods, visual materials, short videos (TikTok/Reels), and product descriptions to apply best practices to the company's online stores
• Review customer feedback and complaints on competitors' platforms to identify pain points and improve products and services
• Collect and consolidate sales data, commission data, and order information from backend systems such as Shopee, Lazada, TikTok Shop, POS, and CRM
• Organize and clean data by removing duplicates, canceled orders, and refunded transactions to ensure reporting accuracy
• Coordinate with Japanese clients regarding accounting, taxation, and payroll services.
• Coordinate with Japanese clients regarding Visa and Work Permit (WP) matters.
• Manage schedules and follow up on client-related tasks.
• Provide Japanese–Thai interpretation during emails, phone calls, and meetings.
• Translate business documents, emails, and other materials between Japanese and Thai.
• Coordinate with both Japanese and Thai staff within the company.
• Support internal and external meetings through interpretation services.
• Monitor project progress and liaise with relevant stakeholders to ensure smooth operations.
Accounting and Finance
- Process monthly payments and financial transactions.
- Record expenses and issue invoices through the accounting system.
- Prepare monthly financial reports, including expenses, revenue, and cash flow reports.
- Coordinate with external accounting firms and auditors, including financial statement reviews and audit support.
Human Resources and Labor Affairs
- Manage HR-related documentation and employee records.
- Handle visa and work permit applications and renewals for expatriate employees.
- Support HR administrative activities and ensure compliance with labor regulations.
Legal and Compliance
- Mitigate legal risks by coordinating with legal advisors and consulting firms.
- Prepare and manage corporate documents related to company registration, taxation, and employment matters.
- Communicate compliance requirements and provide guidance to employees regarding legal and regulatory matters.
Sales Support and Customer Service
- Coordinate and prepare venues and logistics for events and business activities.
- Prepare and manage customer-related documentation, including local language translations and reports for the headquarters.
Coordination and General Administration
- Coordinate with distributors, vendors, and business partners.
- Oversee office administration and daily operational support.
- Provide administrative and operational support as assigned by management and team members.
• Manage office procurement, including sourcing and purchasing office supplies and pantry items.
• Liaise with vendors to obtain quotations, process purchase requisitions (PR) and purchase orders (PO), and prepare payment documentation for submission to the accounting team.
• Maintain a well-organised and efficient office environment, ensuring cleanliness and proper upkeep of facilities.
• Coordinate with building management on maintenance matters, including repairs, lighting, and other facility-related issues.
• Supervise office support staff (e.g. cleaners) to ensure workplace cleanliness and organisation standards are met.
• Arrange company transportation and coordinate with drivers to support management and business operations.
• Provide support for expatriate staff, including visa and work permit arrangements, accommodation, and general relocation assistance for employees and their families.
• Deliver general administrative and operational support to ensure smooth day-to-day office functioning.
・ Manage and supervise the daily operations of the HR and administration team, providing clear direction and mentorship to ensure high performance and alignment with company goals.
・ Oversee the full spectrum of HR functions, including recruitment, onboarding, compensation and benefits, and performance management, supporting both sales and technical engineering departments.
・Report and coordinate closely with Japanese management and expatriates, maintaining clear, structured, and regular communication regarding local HR and administrative matters.
・Ensure all company operations, employment contracts, and workplace practices strictly comply with Thai labor laws, tax regulations, and international corporate standards.
・Localize, implement, and enforce company policies, codes of conduct, and ethical guidelines in alignment with the Japanese headquarters' corporate governance framework.
・Direct all office administration activities, including facility management, vendor procurement, asset management, and general corporate coordination.
・Maintain absolute confidentiality and strict control over sensitive information, including corporate documentation, payroll data, and personnel records.
・Develop and monitor workplace safety protocols and risk assessment procedures, ensuring a safe environment for office staff and field personnel handling machinery-related tasks.
・Streamline documentation, reporting, and archiving systems to meet the highly detailed, structured requirements of a Japanese trading environment.
・Act as the primary liaison for internal conflict resolution, employee grievances, and cross-cultural communication to maintain harmony and a productive work culture.
• Provide comprehensive secretarial support to the President & CEO, alongside administrative support to the Strategic Planning Department and related business units.
• Manage the President’s schedule, including coordinating appointments, meetings, and business travel arrangements.
• Handle general administrative duties such as preparing reports, processing applications, and managing payment-related tasks, ensuring an organised and efficient working environment.
• Arrange and coordinate business trips, internal and external meetings, and corporate hospitality activities (including client entertainment and golf engagements).
• Support the President’s involvement in external organisations and associations, including JCC, JAT, TJA, and related educational institutions.
• Develop and maintain strong working relationships with external stakeholders, including client secretariats, business associations, and service providers.
• Liaise effectively with internal stakeholders, including corporate and business divisions, affiliated companies, headquarters, and regional offices, in support of the President’s activities.
• Collaborate closely with the Corporate Planning / Strategic Planning Department to ensure seamless coordination and support for departmental initiatives and executive functions.
1. Multilingual Administrative Support (Thai / English / Chinese)
• Provide administrative assistance including document preparation, translation, and basic interpretation support between
Thai, English, and Chinese business communications.
• Draft, translate, and maintain correspondence, reports, meeting materials, and internal documentation in multiple languages as required.
• Support coordination with internal teams, external partners, and service providers where multilingual communication is required.
• Ensure accuracy and consistency of translated materials in line with company standards and confidentiality requirements.
2. GM & Project Support
• Support the General Manager (GM) in daily administrative and coordination tasks including schedule coordination, meeting preparation, follow-up actions, and documentation.
• Assist assigned Project Managers with project-related administrative tasks, including task tracking, meeting coordination,
document control, and status follow-up.
• Support clearly assigned tasks on a case-by-case basis, as separately instructed by the GM or Project Managers.
• Facilitate smooth communication and task alignment between projects, administrative functions, and relevant stakeholders.
3. Coordination & General Support
• Maintain organized records of documents, communications, and project-related materials.
• Monitor and follow up on assigned action items to ensure timely execution.
• Manage team to contribute, monitor, analyze, report, and coordinate with Sales.
• Identify and manage the team targets.
• Improve department operation and Standard.
• Collect & Keep margin reduction document and make analysis report by quarter.
• Oversee team in support Sales to operate document (Quotation & Contract signed)
• Oversee Tracking, record and process Fine Ticket management operation.
• Oversee process RPA for Fine Ticket, M-Flow and Delay Payment.
• Manage document control, review document details and submit documentation related to Sales department process into Document management system.
• Managing M-Flow penalty charge received for SMAT.
• Work closely with relevant parties regarding documents submission e.g., lease agreement, payment confirmation letter, credit investigation, request order, purchase order, confirmation letter, and other related documents.
• Oversee and motivate team members to achieve the individual and team target.
• Summarize and report issues that occurred and may affect the target to relevant parties on a regular basis.
We are seeking a polished, intelligent and highly discreet professional to provide first-class executive support at senior management level. The ideal candidate will be mature, commercially aware and capable of operating with sound judgement and composure in a dynamic corporate environment.
• Provide comprehensive administrative support to senior executives, including diary management, preparation of correspondence and documentation, and coordination of domestic and international travel arrangements.
• Organise and coordinate management meetings, board-level sessions and corporate events, ensuring seamless execution and professional presentation at all times.
• Oversee the management of official company documentation, including the issuance of certified copies and liaising with the Department of Business Development (DBD) to obtain updated statutory documents when required.
• Undertake special assignments and lead cross-functional initiatives on behalf of senior management, ensuring timely delivery and alignment with organisational objectives.
• Act as a trusted liaison between executives and internal departments, facilitating clear communication and ensuring appropriate follow-up on key matters.
• Handle confidential and sensitive information with the utmost discretion and integrity.
Perform additional duties as reasonably assigned by supervisors.
• Handles domestic logistics, import and export operations, data entry, and internal process monitoring to meet departmental goals. Also supports GM, AGM, and sales team in business activities.
• Support in coordinating shipping related assignments for mainly copper scrap business.
• Manage delivery schedule for each contract, ensure docs are correct, deliver the docs timely before the cargo delivery.
• Resolve potential issues between suppliers and customers directly and/or communicate through oversea branches or other team members.
• To understand the proper business process, internal rules and input in the system properly.
• To enhance working skills/communication skills, join several seminars/training sessions
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