• To be the Person in Charge for supporting sales and business-related procedures—both existing and in development—while also handling secretarial and administrative tasks to assist the GM and the overall division.
• Support senior staff in the trading business and affiliates control.
• Work with senior staff for new business development.
• Perform as GM secretary in assisting in divisional matters, inputting WF, arranging business trips and entertainment, etc.
• Sales Support Tasks Operations (60-70%)
- Administrative communication with existing clients (e.g., coordinating training participation).
- Observing training sessions (training operation support).
- No new client sales approaches.
• Back Office Tasks (30-40%)
- Sending invoices to clients and confirming payments.
- Processing expense payments.
- Requesting services from accounting firms (e.g., sending expense receipts, requesting financial statement preparation).
- Managing visa renewals for Japanese employees (liaising with external vendors).
• Drive and accompany the Japanese President during business trips to customer sites in Thailand
• Provide Japanese-Thai interpretation at customer meetings
• Arrange flights, restaurants for business dinners, and other necessary bookings
• Handle various support tasks as needed
- To support Thai lawyers for documentation (proof-reading, format adjusting, etc.), arrange meeting schedule, and handling some accounting expenses registering and related admin tasks
- To support other staff team for general office matters re: admin tasks, office meeting and seminar arrangements, firm trip planning, intern student recruitment, etc.
-Manage office supplies and equipment
-Coordinate with recruitment agency, accounting firm, and others
-Handle visa, work permit (using outsource)
-Assist Japanese MD in booking restaurant, car, travelling ticket and so on
-Gather accounting documents and submit to accounting firm at the end of the month
-Record company transaction and summarize to the accounting firm
-Manage petty cash
-Manage document within the company
-Prepare meeting room in case of any visitors
-Handle incoming/outgoing mail and courier deliveries
-Assist staff in printer or computer problem and coordinate with IT Outsource in case of difficulty matters
-Other tasks as assigned
-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
• Submit all BOI rights applications and follow up on the results. (Coordination regarding BOI) Regarding customs in the import process
• Prepare various documents related to BOI.
• Contact with the BOI and other government agencies. related to BOI to support project control or project amendments.
• Control the list of raw materials in various processes. Including the import-export process
• Check the expiration period and renew various documents related to BOI.
• Proceed with importing products from abroad under BOI conditions, exempt from import duties. and value-added tax
• Prepare balance stock summary.
• Control the progress of the import process, the Customs Department process, and solve various problems.
• Provide the necessary support and information to all relevant agencies. to support delivery
• Support pre- and post-inspection of the Customs Department.
• Prepare documents regarding insurance claims when the product is damaged.
• Monitor and manage with import raw materials and controlthe balance stock.
• Developing and maintaining a thorough understanding of customs laws, import/export regulations, tariffs, and duty rates to provide accurate guidance and advice to the organisation.
• Liaising with government agencies, such as the Customs Department, BOI, and other relevant authorities, facilitates the clearance of imported goods.
• Communicating and negotiating with freight forwarders, customs brokers, and other service providers to ensure timely and cost-effective shipments.
• Perform BOI tasks regarding all necessary processes as required by BOI rules and regulations, and process all documentation concerning BOI requirements.
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned
• Clinic reception and medical interpretation
• Assisting and guiding patients
• Providing support for medical interpretation(Onsite, Online)
• Performing various administrative tasks necessary for clinic operations
• Joining One-month training period provided
• Other related jobs
• Arranging the buying and selling of resin and its distribution.
• Import operations and inventory management.
• Control the document system using the SAP Accounting program.
• Other tasks assign by Sales & Marketing and the Japanese Manager.