• Negotiate prices, delivery schedules, and quality standards with suppliers; develop new sourcing partners
• Manage purchasing plans, inventory control, and coordinate inbound/outbound logistics and inventory counts
• Handle inquiries from domestic and international customers (especially end users); manage returns/exchanges and coordinate delivery schedules
• Verify functionality of camera and network equipment, conduct quality checks, and resolve product defects
• Manage international shipping processes, including document preparation, customs clearance, and carrier coordination
• Collaborate with sales and warehouse teams to propose and implement operational improvements
• Oversee camera installation tasks and manage installation contractors
• Plan and customize hardware based on project or client requirements
Application Engineer 30%
- Learn how to use cooling tower performance rating software (STAR) and provide daily support for customer rating requests
- Learn/become and expert on all the company products
- Aid manufacturing and the CT service group in developing solutions to design and production problems
- Maintain CF & XF factory assembled tower databases/bills of material generators
- Provide appropriate technical commercial support to the Sales team as directed by the International Sales Manager - Provide quotes and assist with order entry on an overflow basis to support the customer service group
- Represent company within professional Organization such as CTI, any Exhibition Organizing for trade show all activities from starting to the end.
- Travel to trade show, job sites and customer sites as required to assist the sales group and provide technical support as needed
- Develop course of action to resolve warranty claims
Sales Back Office Support 70%
- Schedules and maintaining all sales related documentation, enquiry tracker, managing calendars, scheduling site visits, etc.
- Supporting the Sales team in attaining sales targets
- Preparing monthly, weekly or daily sales analysis as instructed by the Sales Head.
- To produce reports on progress within the department and outline any developed strategies to improve.
- Prepares and then follows up on any Sales quotations made for clients/customers, negotiating terms with the client at a cost best suited for them.
- Efficiently respond to any online or telephone queries received from customers.
- Responding to complaints from customers and give after-sales support when requested.
- Must liaise between other departments and the client to provide the service most suitable to the client’s needs, cost and time restraints. Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.
- Handle the processing of all orders with accuracy and timeliness.
- Take lead in arranging and coordinating the Exhibitions in Asia Territory.
- Assist in the preparation and organizing of promotional material or events. Branding/Marketing and Representing Brentwood Asia Limited in exhibitions
- Learn and become an expert on Syteline and CRM and supporting Sales team in CRM entries
- Liasioning with the customer, whenever needed
- All such duties as may be required of him/her to meet the ongoing needs of the organization assigned in consultation with the Sales Head.
- To answer the telephones promptly, courteously and following the relevant judging standards
- Reply to email, chat, telephone, or face-to-face inquiries
- To accurately take and process all cancellations and amendments
- Resolve administrative problems and inquiries
- Manage restaurant admin duties e.g. cash claims, menu and vouchers printing, invoice etc..
- Maintain orderly filing and documentation system
- Full knowledge of relevant restaurant information
- Prepares budgets, schedules, and other organizational reports as needed
- Customer service
- To maintain service standards
- Other duties as assigned
• Clinic reception and medical interpretation
• Assisting and guiding patients
• Providing support for medical interpretation(Onsite, Online)
• Performing various administrative tasks necessary for clinic operations
• Joining One-month training period provided
• Other related jobs
-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
1. Plan, manage and control purchase, sales and inventory of Products related to Company centralized stock operation.
2. Collect, various information related to purchase, sales, profit & loss and inventory of Products from Company business partners timely and create reports to Company & SBSBU management related department in Japan.
3. Communicate with both sales subsidiaries in ASEAN & India and Japan to manage proper stock operation with PSI (purchase, sales and inventory) control.
4. Manage 4 subordinates
- Assist Customer Service Manager.
- Be the point of contact and responsible person for Customer Service department towards the Purchasing and Sales manager, other departments and external parties.
- Troubleshoot shortages, delivery delays, etc.
- Find solutions in collaboration with Purchase department, the customer, supplier or warehouse while minimizing escalations to higher management.
- Oversee custom clearance and escalate to the higher management when needed
- Monitor team daily operation
- Minimize escalation to higher management by solving most problems independently.
- By overseeing daily work for other department's staff, making recommendations to the higher management for distribution and allocation of the duties as required.
- Assist the Sales and Purchasing Manager in setting up supply chains for our new and existing customers and act as a business partner in the process of finding business opportunities and solutions for our customers.
- Mentor senior member to guide junior.
- Other as assigned
• Provide Japanese-Thai interpretation at customer meetings
• Hosting visitors from other contries (includes driving)
• Arrange flights, restaurants for business dinners, and other necessary bookings
• Managing suppliers
• Handle various support tasks as needed
- Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse
- Report weekly/monthly to report line
- Other tasks assigned by Manager
• Responsible for documentation for department business including control stock, arranging logistics and operation, importing and exporting business, inputting the data and monitoring all internal procedures related to businesses of the department to achieve Department target. In addition, he/she has to support GM/AGM/Salesperson for business operations.
• Precisely prepare documents (sale contract, purchase contract, purchase order, delivery order, all related shipping documents, tax invoice, etc.)
• Contact customers/suppliers/vendors to arrange materials delivery. Inform delivery schedule to customer. Follow up shipping documents from a supplier and send them to the customer. Keep a record of shipment/delivery and make a proper report once required.
• Check customer's payment and prepare payment to suppliers/vendors. Report to sales PIC if any problem. Always keep monitoring overdue, over-credit and inventory positions.
• Control stock business operation. Check inventory, customer’s forecast/order/delivery. Take care of all necessary import/export clearance procedures. Negotiate with warehouse and logistic agents for all shipment arrangements and expenses.
• Prepare, rewrite and edit draft for technical documents, or supervise others who do this work.
• Read copy or proof to detect and correct errors in layout, spelling, punctuation, and syntax.
• Allocate print space for text, photos, and illustrations.
• Review and approve proofs submitted by graphic designer prior to submission to client or publication.
• Confer with management, translation and editorial staff members regarding overall workflow.
• Meet with clients to discuss projects and resolve problems.
- Respond to inquiries about credit cards (in person/phone), including card loss, transaction issues, overseas cash advances, and insurance.
*Communication with Headquarters in Japan in Japanese is required.*
- Provide customer service and reception for credit card members (mainly Japanese)
at the Plaza Lounge (in person/phone).
- Offer travel assistance, restaurant, spa/massage, and tour recommendations and reservations.
*Primarily for travelers from Japan, but also includes English support for members from China,
Taiwan, and Korea.*
- Plan and negotiate card member benefits.
*Negotiate with partner merchants, finalize contracts, and create promotional materials (in
Japanese).*
- Create benefit booklets.
*Select participating stores and conduct benefit negotiations.*
- Contribute articles and update information on the company travel website
*Conduct merchant visits, collect information, and create Japanese-language blog posts
including interviews and photography.*
- Summarize and analyze lounge usage and sales data monthly, and report to the manager.
- Prepare and update display materials and documents for the Plaza Lounge.
IT Job (70%)
- Coordinate with IT Outsource company
(When have trouble with PC / Install new Hardware for IT related Equipment / etc)
- Helpdesk support
1. Support if staff have trouble with our private IT System
(Microsoft O365 / Server / ERP System / etc )
2. Software Installation on each PC
3. USB Management
4. Check for virus records or any support status - Maintain and Update System Assets (User ID / Group ID & Hardware Assets) - Presentation & training for Information Security Management
Admin Job (30%)
- Check Asset List
- Manage office supplies stock and place orders
- Responsible for handling general affairs, purchasing and office management
- Supporting other HR activities and also Company activities