Performance Management
• Lead and operate the full performance evaluation cycle
• Prepare job descriptions, responsibilities of each position and criteria for evaluation
• Setting target times for routine jobs and staff KPIs
• Ensure transparency, documentation, and structured evaluation tracking
• Support management in linking evaluation results with promotion and salary decisions
• Maintain complete evaluation records and reporting dashboards
• Support the establishment of the office organization structure to accommodate future business expansion
• Monitor probation periods and coordinate performance reviews
Payroll & HR Operations
• Prepare payroll calculations under management approval
• Handle withholding tax, social security contributions and provident fund contributions
• Manage group insurance registration and updates
• Maintain employee master data and personnel files
• Prepare withholding tax certificates on timely manner
• Filing HR relevant information to relevant authorities on timely manner
• Manage time & attendance, leave, and overtime data, and prepare monthly HR reports for management.
• Support payroll payment processes, including coordinating payroll-related approvals and payment schedules.
• Coordinate employee welfare programs (e.g., medical check-up, insurance) and maintain all required documentation.
HR Administrations
• Perform recruitment and onboarding process
• Coordinate internal office activities and events
• Improve HR documentation and internal governance standards
• Conduct exit interviews and support resignation / retirement processes in coordination with management.
• Draft and issue HR-related company announcements as needed, ensuring compliance with company rules and labour law.
• Plan, coordinate, and implement HR compliance initiatives (e.g., internal surveys, policy rollouts) to support organizational governance.
• Performing other related tasks and ad-hoc tasks as assigned.
Administrative & Office Operations
• Lead and oversee administrative team members
• Proactively propose solutions to improve internal administrative processes
• Manage internal administrative functions, including transportation arrangements, office supply procurement, document filing, equipment management, and basic IT coordination such as preparing email accounts and coordinating with outsourced IT providers to set up required software and systems.
• Prepare and submit documents for registration with relevant authorities such as Department of Business Development, Revenue Department, Social Security Office, Tisco Provident fund
• Liaise with external agents / brokers for insurance (e.g., Industrial All Risks) and other administrative services.
• Maintain proper document control and filing systems
• Maintain good relationships with clients and vendors
• Handle other ad hoc assignments as required
• Lead the regional implementation of global people development initiatives across East Asia and South Asia & Oceania
• Coordinate and support the rollout of development programmes to ensure effective adoption and execution at country level
• Translate global frameworks, guidelines, and tools into practical and actionable local implementation plans
• Monitor progress across countries, share best practices, and provide guidance to overcome implementation challenges
• Collaborate with subject matter experts to design and deliver learning programmes aligned with organisational capability needs
• Apply modern learning methodologies, tools, and technologies to create engaging and impactful learning experiences
• Facilitate leadership, functional, and skills-based training sessions where required
• Analyse learning data, feedback, and performance metrics to assess training effectiveness
• Provide insights and recommendations to continuously improve learning programmes, tools, and delivery approaches
• Develop and maintain a regional competency and skills framework
• Support the regional talent development agenda by tracking and monitoring Individual Development Plans (IDPs)
• Partner with HR teams to ensure IDPs are actionable and aligned with career development pathways
• Oversee Learning Management System (LMS) data accuracy, including enrolments, completion status, and reporting
• Collaborate with global teams to ensure alignment in learning systems, governance, and reporting standards
• Maintain clear and consistent communication with global and regional stakeholders
1. Human Resources (HR) - All Functions
・Recruitment & Selection: Manage the end-to-end recruitment process, from sourcing talents to onboarding.
・Compensation & Benefits (C&B): Oversee payroll processing, tax submissions, social security, and manage employee benefits packages.
・Employee Relations (ER) & Labor Law: Serve as the primary point of contact for employee grievances, disciplinary actions, and ensure strict compliance with local labor laws.
・Performance Management: Implement and drive the annual performance appraisal process and KPI setting.
・Training & Development: Identify training needs and organize programs to enhance employee skills and career development.
2. General Affairs (GA) & Administration
・Office & Facility Management: Oversee office maintenance, cleanliness, safety, and coordinate with building management or landlords.
・Vendor & Asset Management: Manage relationships with suppliers, negotiate contracts, and control company assets (office supplies, vehicles, equipment).
・Procurement: Review and approve office procurement requests while optimizing administrative costs.
・License & Compliance: Handle company licenses, visas/work permits (if applicable), and ensure compliance with workplace health and safety regulations.
3. IT Infrastructure & Support Management
・IT Support Supervision: Oversee day-to-day IT support (hardware, software, network troubleshooting) for all employees (can work with external IT vendors or internal staff).
・Asset & License Control: Manage IT inventory, including laptops, servers, software licenses, and access controls.
・Data Security & Policy: Implement and enforce IT security policies, backup procedures, and ensure compliance with data privacy regulations (e.g., PDPA).
1. Recruitment & Talent Acquisition
Manage end-to-end recruitment process (Full Loop Recruitment)
Coordinate with department heads to identify hiring needs
Create job descriptions and post vacancies on recruitment platforms
Screen resumes, conduct interviews, and coordinate hiring process
Prepare employment contracts and onboarding documents
Manage recruitment agencies and hiring budgets
2. Onboarding & Offboarding
Handle onboarding process for new employees
Conduct orientation and company policy introduction
Coordinate equipment, accounts, and document preparation
Manage resignation, termination, and exit interview processes
Ensure proper return of company assets and employee clearance
3. Payroll & HR Operations
Oversee monthly payroll process and attendance records
Manage leave records, overtime, and benefits administration
Coordinate social security, tax, visa/work permit documentation
Maintain employee database and HR documentation
Ensure compliance with labor law and company policies
4. Employee Relations
Support employee engagement and company culture initiatives
Handle employee concerns, disciplinary actions, and conflict resolution
Advise managers on HR-related matters
Promote positive workplace environment and communication
5. Performance Management
Manage probation evaluations and annual performance reviews
Support KPI setting and performance improvement plans
Work closely with management on employee development strategies
6. Training & Development
Identify training needs and coordinate internal/external training
Maintain training records and development plans
Support leadership development and succession planning
7. HR Policies & Compliance
Develop and update HR policies and procedures
Ensure company compliance with labor laws and regulations
Support internal audits and HR reporting
Prepare HR reports and analytics for management
• Handling month and year end management reporting and financial reporting
• Preparing annual budgets, monthly profit and cash forecasts
• Conducting business and financial analysis
• Controlling and analyzing costs and tax
• Fulfilling tax, auditing and statutory requirements
• Develop and ensure the accounting systems and processes are aligned with company strategy, vision, mission and values
g)
• Responsible for the tax refund process
• Managing and overseeing the daily operation and accounting team
• Support the Finance & Accounting Manager in monthly and year-end closing and ensure accounting entries, accruals, reconciliations, and adjustments are completed accurately and on schedule.
• Prepare and review financial statements, management reports, and supporting schedules in compliance with TFRS and MCI Group requirements.
• Supervise daily accounting operations, including accounts payable, accounts receivable, general ledger, vendor master data, payment processing, and employee expense claims.
• Support cost accounting and inventory accounting activities, including monthly cost calculations, inventory provisions, LCM adjustments, inventory aging, cost variance, and profitability analysis.
• Review tax calculations and ensure the accurate and timely submission of VAT, withholding tax, P.P.36, stamp duty, and other statutory filings.
• Support budgeting, forecasting, financial analysis, and the preparation of monthly, quarterly, and annual financial reports for DMA Singapore and MCI Group through the DIVA system and other designated reporting platforms.
• Coordinate with internal departments, DMA Singapore, auditors, banks, and government authorities regarding accounting and financial matters.
• Supervise and support Finance and Accounting team members and assist in improving accounting processes, ERP systems, and internal controls.
• Act on behalf of the Finance & Accounting Manager when assigned.
• Lead monthly and year-end closing and ensure accurate, timely financial reporting in compliance with TFRS and MCI Group requirements.
• Oversee financial statements, management reports, accounts payable, accounts receivable, cash flow, general ledger, vendor master data, payment controls, and employee expense claims.
• Supervise cost accounting, inventory accounting, monthly cost calculations, inventory provisions, LCM adjustments, inventory aging, cost variance, and product profitability analysis.
• Ensure accurate and timely submission of VAT, withholding tax, P.P.36, stamp duty, and other statutory filings.
• Coordinate external audits, tax audits, BOI audits, and communication with auditors and government authorities.
• Lead the annual budgeting and forecasting processes, prepare financial analysis and management reports, and submit monthly, quarterly, and annual financial reports to DMA Singapore and MCI Group through the DIVA system and other designated reporting platforms accurately and on schedule. Coordinate with DMA Singapore regarding financial reporting, budgeting, forecasting, accounting matters, and other information requests.
• Lead and develop the Finance and Accounting team and drive improvements in accounting processes, ERP systems, and internal controls.
• Coordinate with internal departments, group companies, banks, auditors, and government authorities.
• Provide practical and strategic legal counsel to management, business units, corporate divisions, and affiliated companies on all operational and business matters.
• Review, draft, and negotiate complex commercial contracts and legal documentation (such as sale and purchase agreements) to safeguard business interests.
• Lead and promote corporate compliance programs, integrity guidelines, and effectively manage and resolve compliance issues.
• Manage end-to-end corporate secretarial affairs, including organizing Shareholders' and Board of Directors' meetings, drafting resolutions, and managing statutory company registrations.
• Monitor changes and amendments in relevant laws and regulations to review, update, and align internal company policies and guidelines continuously.
• Enhance internal legal awareness and competency among staff through legal seminars, newsletters, and advisory updates.
• Manage legal disputes, crisis response strategies, and navigate corporate decision-making processes effectively.
• Serve as a subject matter expert on global compensation and benefits, analyzing data and providing recommendations to enhance C&B policies, incentive plans, and reward programs.
• Develop, refine, and deliver common global C&B rules, guidelines, and processes, aligning them with performance management and local legal requirements.
• Conduct compensation benchmarking, monitor market data quality, and ensure external competitiveness aligned with organizational reward philosophy.
• Support the design, implementation, and refinement of the Global Grading framework, including position calibration, grade assignment, and job family/title standardization.
• Maintain standard formulas and methods for reviewing and revising job grades across key global positions.
• Support the development and maintenance of Global Mobility policies, expatriate compensation packages, COLA indices, and cross-border assignment guidelines.
• Collect, analyze, and interpret global HR metrics to identify trends, build visual dashboards, and deliver actionable recommendations to support business decisions.
• Partner closely with global, regional, and local HR stakeholders to provide technical guidance and support the adaptation of global practices to local needs.
Key Responsibilities
(The items in parentheses are not mandatory, as they can be handled by the GM if necessary.)
• Review, draft, and negotiate contracts.
• Provide legal advice and support to ASEAN group companies (Thailand, Vietnam, Singapore, and India).
• Establish and manage compliance and corporate governance frameworks.
• Monitor legal and regulatory developments and communicate relevant updates internally.
• Conduct legal and compliance training programs.
• Handle disputes and support risk management activities.
• Provide guidance on personal data protection (PDPA).
• (Develop and update internal regulations, policies, and procedures.)
• (Support projects such as new business initiatives and company establishment.)
• Coordinate legal matters across the ASEAN region, including collaboration with headquarters and external legal counsel.
• Willing and able to travel for business as assigned (e.g., Vietnam, Singapore, Japan)
1. Strategic HR Projects & System Implementation:
• Support the planning, driving, and management of strategic HR projects to support organizational growth and goals.
• Co-develop new innovative HR systems and internal departmental workflows to enhance overall efficiency.
2. Internal Communication & Culture Driving:
• Plan and produce internal communications content to promote core values and corporate culture.
• Manage all internal communication channels (e.g., Email, Intranet, Social Board) to ensure effective, engaging, and comprehensive reach across all employees.
3. Employee Engagement & Events Management:
• Conceptualize, design, and organize company events (Town Halls, Team Building, Seasonal Events) and employee engagement initiatives.
• Monitor, summarize, and evaluate employee satisfaction (Engagement Survey) to utilize feedback for improving workplace atmosphere and environment.
4. Special Projects & Employer Branding:
• Initiate and manage special HR projects and Employer Branding initiatives to successful completion within the defined timeframe and budget.
• Perform other tasks as assigned by supervisors.
• Complex Payroll Management
Manage and oversee the end-to-end payroll process for both Thai and expatriate employees with complex and multi-component compensation structures, ensuring accuracy, compliance, and timely payment.
• Tax & Statutory Compliance
Calculate and verify all statutory deductions, including withholding tax (PND.1), Social Security contributions, Provident Fund, Student Loan Fund (SLF), and other applicable deductions, ensuring 100% compliance with Thai laws and regulations.
• Expat Compensation & Benefits
Administer expatriate compensation packages and tax matters, including gross-up calculations, housing allowances, and individualized benefits, ensuring compliance with local regulations and company policies.
• End-to-End Employee Lifecycle Management
Manage the full employee lifecycle, from drafting legally compliant employment contracts and handling onboarding/offboarding processes to maintaining accurate employee personal data and calculating statutory severance payments correctly.
• HR & GA System Design for Organizational Growth
Support the development and enhancement of HR & GA systems and processes to ensure flexibility, standardization, and scalability in alignment with organizational growth and future business expansion.
• GM Support & Strategic Projects
Provide direct support to the General Manager (GM) on special projects and assigned administrative initiatives to ensure smooth and efficient executive operations.
1. HR Strategy & Workforce Planning
• Support manpower planning and human resource allocation in alignment with the company's growth strategy.
• Analyze organizational structure and competencies, and identify long-term talent development approaches.
2. Internal Communication & Branding
• Design and plan internal communications using a creative, accessible, and engaging style.
• Manage various communication channels (e.g., Email, Intranet, LINE Official Account, or Social Boards) to convey information and foster corporate culture.
3. Employee Engagement & Internal Events
• Conceptualize, plan, and execute internal events (e.g., Company Events, Town Halls, Team Building) with a stylish approach that resonates with all employee groups.
• Measure employee satisfaction and engagement levels (Engagement Surveys) to utilize data for improving the workplace atmosphere.
4. CSR & Sustainability Activities
• Plan and organize Corporate Social Responsibility (CSR) and environmental activities that create genuine impact and encourage employee participation.
5. HR Data Analytics
• Collect and analyze HR data (such as Turnover Rate, Engagement Scores, Activity Participation) to create dashboards/reports and present insights and improvement recommendations to management.
• Supervise daily recruitment operations and ensure service delivery is aligned with hiring plans
• Develop and implement recruitment strategy aligned with business workforce planning
• Identify, develop, and manage effective sourcing channels (e.g., job portals, social media, referrals, recruitment agencies, campus hiring, networking platforms, and talent communities)
• Manage full-cycle recruitment process
• Work closely with HR-Team Lead and HR Group Lead to understand workforce planning requirements and manpower needs
•Monitor recruitment KPIs such as Time-to-Fill, Cost-per-Hire, and Quality-of-Hire
•Drive initiatives to improve candidate experience and employer branding
•Maintain recruitment database, applicant tracking systems, and reporting dashboards
•Continuously improve recruitment efficiency, sourcing effectiveness, and hiring cycle timelines
•Ensure recruitment process complies with internal policies, procedures, and audit requirements
•Support employee engagement and / or employee activities
•Handle for Outsourcing part
•Handle for all recruitment agreements
•Any tasks that be assigned by superior or/and company.
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