• Get requirement definition, fit & gap analysis.
• Make basic design, instruction to the developer, testing, UAT support, etc
• Issue management for system Incidents (System bugs, Change requests, etc.)
• Plan tasks and schedule by WBS (Work Breakdown Structure)
• Management project as team leader
• Make guidance documents for training
• Teach and train team member below IT skills
1. Assist in installing, configuring, and maintaining IT infrastructure systems such as servers, network equipment, virtualization platforms (VMware, Hyper-V), and cloud environments (Microsoft Azure, private cloud).
2. Support monitoring and troubleshooting network systems: WAN leased lines, VLAN, WLAN (controller-based and virtual), LAN, and L2/L3 switches (CISCO, HPE, Aruba, TP-LINK, Extreme Network), including firewall system (FortiGate, FortiGate Cloud) for security and log analysis.
3. Support daily operations related to Microsoft 365, Exchange Online, Active Directory, File Sharing, NAS, and backup solutions (Veeam, BaaS).
4. Perform basic system administration tasks under supervision for computer systems and related computing environments, including Physical servers, Cloud servers, storage arrays, virtual hosts/hypervisors, routers, switches, firewalls, WAN, LAN, VLAN, WLAN, VPN, Active Directory, software inventory, and software licenses, etc.
5. Monitors for health and performance of IT infrastructure systems and perform preventive and corrective maintenance to ensure the health and performance of IT infrastructure systems, including creating monthly/quarterly reports to submit to HQ.
6. Assist with backup/restore procedures and help ensure data security.
7. Analyze and troubleshoot IT Infrastructure system issues reported by each IT subsidiary.
8. Travel to support subsidiaries and attend conferences and seminars for IT training as necessary.
9. Regular attendance at work and scheduled meetings.
10. Other duties as assigned.
• Design, deploy, and manage robust enterprise networks, including LANs, WANs, and other network components, ensuring they meet business needs and performance objectives.
• Configure and install network hardware and software, including routers, switches, firewalls, and servers.
• Proactively monitor network performance, troubleshoot complex issues, and identify areas for improvement.
• Implement and maintain robust network security measures to safeguard company data and systems.
• Collaborate with other IT professionals to ensure network integration and alignment with overall IT strategy.
• Mentor and guide junior network engineers, fostering a collaborative and supportive team environment.
• Document network configurations, procedures, and solutions for future reference.
• Keep updated on the latest networking technologies and best practices.
• Other duties as assigned by manager.
• Support in designing and maintaining data pipelines for multiple data sources (CRM, ERP, Mobile App, external APIs).
• Perform data cleaning, transformation, and standardization to ensure quality and consistency.
• Assist in developing ETL processes using SQL, Python, or BI tools.
• Create and maintain dashboards and reports using Power BI or Tableau for key stakeholders
• Conduct data exploration and analysis to identify trends, patterns, and opportunities for innovation.
• Assist in data preparation for machine learning and generative AI model training.
• Collaborate with data engineers to test and evaluate model performance.
• Document model results and data validation findings
• Guide the future direction of data strategy and processes, including intake, sources, database design and structure, data integrity and database tools of SEED, Salesforce, SAP B1.
• Transform data and information into insights that inform high-level strategy and tactical decision-making in support of revenue and profitability objectives.
• Lead on the solution, development, maintenance (Database tuning), and operation of computerized administration SEED, Salesforce, SAP B1 systems, to ensure that comprehensive data and information is available.
• Supervise and evaluate external consultants for data strategy.
• Implementing business intelligence and analytics solutions and gaining support.
• To develop and execute a plan to maximize self-service capabilities for internal users and customers.
• Implementing formal data governance approach and increasing the maturity of the enterprise data capability and environment.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
1. Provide leadership and project management and maintenance in any of Financial Planning, General Accounting, Payroll, Financial Risk Assessment for Thailand Isuzu Group company.
2. Trial & assess advanced IT tool and make control method to deploy to Group company
3. Supervise technical staff and vendor and collaborator in managing product development and implementation
4. Continuous improvement in Quality, Cost efficiency and Delivery
5. Support Managers and partner with peers to ensure the company, our Group company and divisional goals are successful
• Develop SAP S4/HANA business, understanding ERP industry trends and challenges.
• Lead pre-sales phase of SAP S4/HANA project as a functional consultant.
• Analyze fit & gap between business and system.
• Make basic design, instruction to developer, testing, UAT support, and etc.
• Lead, or support project management tasks.
• Plan task and schedule by WBS (Work Breakdown Structure).
• Issue management for system bug, and etc.
• Check and control the results of members' tasks
• Design software program specification & Documentation.
• Design test case for software program & Documentation.
• Get requirement definition, fit & gap analysis.
• Handle software documentation thus System workflow, use case, ER-Diagram, data dictionary, basic and Program specification.
• Coordinate projects for a smooth operation/ service/ customer satisfaction.
• Work closely with programmers and software developers to build the system.
• Oversee installation and testing correcting problems before the final version is released.
• Provide staff training and instruction manuals for the new or upgraded systems.
• Gather project requirement and provide technical consulting to customers.
• Define design and solution. (All Network and Security Solution)
• Create project documents. (WBS, Issue-list, Risk-Assessment, Micro design, Work-Plan, Final Document and Closurement report)
• Responsible for project-management role for own projects.
• Responsible for implementation-engineer role for own projects.
• Control 3rd-party vendor to perform implementation as commitment.
• Control Project Safety, Quality and Deliverable.
• Proactive tracking and observe issue then define prevention and escalate to leader.
• Provide logical problem serving in both technical and process until the project is completely done.
• Cover and verify Junior engineer's project.
• To oversee our infrastructure and network systems while handling daily support tasks.
Infrastructure Management: (40%)
• Monitor system performance, analyse trends, and implement proactive measures to prevent disruptions and downtime to ensure high availability, reliability, and security of network and server systems.
• Design, implement, and maintain the organisation's network infrastructure, including LANs, WANs, VPNs, routers, switches, firewalls, and wireless networks.
• Manage server infrastructure, including physical and virtual servers, storage systems, and backup solutions.
Technical Support: (30%)
• Provide daily technical support tasks to internal users and affiliate companies, resolving hardware and software issues, troubleshooting network problems, and assisting with system configurations.
• Respond to help desk tickets and service requests in a timely manner, ensuring that technical issues are resolved efficiently.
Documentation and Training: (10%)
• Create and maintain documentation for IT systems, network configurations, and standard operating procedures.
• Provide related training and knowledge sharing sessions to internal staff and end-users on IT policies, procedures, and best practices.
Internal and Cross-Funcitonal Support: (10%)
• Collaborate with internal and cross-functional teams to plan, design, and implement IT projects and initiatives.
• Participate in on-call rotations and respond to critical incidents outside of normal business hours.
• Be a champion on emerging technologies and industry best practices to propose innovative solutions and improvements.
Security and Compliance: (5%)
• Implement and maintain security measures to protect the organisation's IT systems and data from cybersecurity threats.
• Conduct regular security assessments, audits, and penetration tests to identify vulnerabilities and ensure compliance with IT policies, standards, and regulatory requirements.
Vendor Management: (5%)
• Manage relationships with IT vendors and service providers, negotiating contracts, overseeing service level agreements, and evaluating vendor performance.
• Coordinate with affiliate companies to ensure alignment with corporate IT policies, standards, and procedures.
1. Network Design & Implementation
• Design and develop network infrastructure (LAN, WAN, VPN, Wireless Network) for New Factory, New Office, and Office Relocation.
• Install and configure network systems, including Switches, Routers, Firewalls, Load Balancers, and Access Points.
• Ensure network security and implement measures to prevent cyber threats.
2. Project Management & Coordination
2.1 Global & Local Project Management:
• Plan and execute Global and Local Network Infrastructure Projects.
• Work closely with the Global IT Team and Local IT Team to ensure network structures comply with corporate standards.
• Coordinate with multinational teams, vendors, and partners.
2.2 New Factory & New Office Setup:
• Define the Network and IT Infrastructure for New Factory and New Office projects.
• Collaborate with Facilities, Electrical, Construction, IT Teams, and Vendors to ensure proper installation.
• Oversee the setup of Internet Circuits, Network Cabling, Server Rooms, Wireless Systems, and Security Systems.
2.3 Office Relocation:
• Plan and execute network and IT infrastructure migration to new locations.
• Ensure minimal disruption to IT systems during the relocation process.
• Conduct network testing and troubleshooting after relocation.
2.4 Project Control:
• Manage timeline, budget, and resources to achieve project objectives.
• Prepare project documentation, including Network Diagrams, Configuration Documents, and Change Management Documents in Japanese or English.
3. Operation & Maintenance
• Monitor and troubleshoot network issues in offices and factories. Analyze network performance and propose improvement solutions.
• Manage IT assets and network equipment in accordance with corporate standards.
4. Support & Training
• Provide technical consultation and support to customers, teams, and vendors.
• Conduct training on network systems and equipment for IT Support Teams and End Users.
• Translate technical documents or manuals between Japanese, English, and Thai.
1. Install, configure, and maintain IT infrastructure including virtualization platforms (VMware, Hyper-V, Nutanix AHV) and cloud environments (Microsoft Azure, private cloud), supporting ongoing cloud migration initiatives.
2. Oversee network systems: WAN leased lines, VLAN, WLAN (controller-based and virtual), LAN, and L2/L3 switches
(CISCO, HPE, Aruba, TP-LINK, Extreme Network) including firewall system (FortiGate, FortiGate Cloud) for security
and log analysis.
3. Manage Microsoft 365 suite including Exchange Online, Active Directory, File Sharing, SQL Server, ERP systems, NAS, and backup solutions (Veeam, Veritas, BaaS).
4. Performs systems administration functions for computer systems and related computing environments including Physical servers, Cloud servers, storage arrays, virtual hosts/hypervisors, routers, switches, firewalls, WAN, LAN, VLAN, WLAN, VPN, Active Directory, software inventory and software licenses, etc.
5. Monitors for health and performance of IT infrastructure systems and performs preventive and corrective maintenance to ensure the health or performance of IT infrastructure systems including creating monthly/quarterly reports to submit to HQ.
6. Ensures data security and availability through proper backup and restore procedures.
7. Analyze and troubleshoot IT Infrastructure system issues reported by each subsidiary IT.
8. Travel to support subsidiaries and attend conferences, and seminars for IT training as necessary.
9. Regular attendance at work and scheduled meetings.
10. Other duties as assigned.
• Enhance and optimise HR processes through effective use of HR technologies.
• Support global projects, system upgrades, and learning system solutions.
• Collaborate closely with regional teams, operating companies, and external vendors.
• Drive system improvements and governance (UX/UI, standardisation, and superuser training).
• Support global rollouts of new HR systems and related projects.
• Manage vendors and resolve system issues promptly.
• Oversee release management and provide proactive support.
• Deliver reports and data analytics using Power BI.
System Improvement / Continuous Improvement and System Governance
• Collaborate with the Head of Team, PDT system colleagues, and key stakeholders to develop and optimise HR systems in line with mid- and long-term strategies.
• Support global HR projects and initiatives to enhance HR system functionality.
• Contribute to UX/UI improvement initiatives and related projects.
• Lead and coach regional and operating company superusers in system usage, development, and improvement.
• Work with PDT colleagues to identify, troubleshoot, and resolve system issues.
• Support the Learning & Development team by enhancing learning features within the HR system (LMS module and other tools).
• Promote and ensure governance and compliance in HR system usage across all regions and entities.
• Support efforts to harmonise, standardise, and optimise HR processes, policies, and system use.
• Update and create user manuals and work instructions for superusers, managers, and employees.
• Deliver training to regional and local HR and L&D teams on optimal system usage.
• Maintain and prioritise system improvement initiatives via the PDT team’s backlog and monitor progress.
New Systems / Major Projects
• Collaborate with the Head of Team and PDT colleagues to manage and coordinate the global rollout of new HR systems, ensuring alignment with all relevant stakeholders.
Vendor Management
• Work with Professional Services and/or Customer Success Managers (CSMs) of system vendors to identify and resolve issues, and implement system improvements.
• Act as a liaison between the organisation and software vendors for further system or learning platform support.
Case Management
• Handle day-to-day queries and case management related to HR systems.
• Create and track support tickets to ensure timely and accurate resolution of system-related issues.
Release Management / Cloud Releases
• Support the maintenance of HR systems, including monitoring and managing release updates.
Reporting & Data Quality
• Design and update advanced reports as requested by Global HR and regional superusers, ensuring global consistency.
• Use Power BI dashboards to deliver data analysis and insights.
• Lead, coach, and train regional superusers on effective use of reporting tools.
Develop part 50%
• Develop business applications using Power Apps automating workflows with Power Automate to improve efficiency.
• Collaborate with business units to understand automation needs and provide innovative IT solutions.
• Participate in IT projects and initiatives as assigned.
Other Duties 50%
• Provide technical support, troubleshoots hardware, software issues
• Maintain systems and network, documents support activities.
• Manage IT assets and ensures compliance with IT policies and security procedures.