• Manage and maintain relationships with existing international clients, ensuring high levels of customer satisfaction.
• Coordinate with internal teams (engineering, production, marketing) to ensure smooth delivery and implementation of projects.
• Prepare and present proposals, quotations, and contracts to potential clients.
• Conduct product demonstrations and technical presentations for clients.
• Monitor market trends, competitor activities, and regional opportunities to inform sales strategies.
• Coordinate with Japan headquarter directly
• Travel regularly to client sites in Asia Pacific, South Africa, Australia, and New Zealand as required.
• Liaise with the Production Control department at the head office in Japan and coordinate with the Sales Division on product delivery schedules and confirmations.
• Manage delivery control and shipment arrangements, promptly alerting management and the Sales Division regarding critical items.
• Report excess inventory to the sales team and support strategies to clear stock.
• Work closely with the internal sales team, colleagues at overseas sales offices, and other related departments in day-to-day operations.
• Support daily operation improvements through data management, performance tracking, and the preparation of regular reports.
• Perform other related tasks as assigned.
Driving customer problem-solving and business growth through solution proposals centered on cloud cameras
• Direct sales activities from lead generation, proposal, to closing
• Support product utilization and expand business transactions with existing clients
• Support distributors/agencies in client acquisition and transaction growth
• Identify customer pain points and propose optimal solutions
• Develop and execute action plans to achieve KPIs
• Sales activities and customer management using CRM tools
• Internal collaboration (Sales, Technical, Customer Support) and implementation of improvement proposals
• Support pre-sales activities by gathering and clarifying customer requirements
• Design technical solutions and develop system architecture, particularly for software-driven automation systems
• Conduct requirement analysis and validate solutions, including demonstrations or proof of concept (PoC)
• Prepare technical proposals, including costing and system/component selection
• Work closely with sales teams and internal engineering support functions
• Lead end-to-end project execution, from planning through to completion
• Manage project scope, timelines, costs, and resource allocation
• Coordinate with internal teams, system integration partners, vendors, and subcontractors
• Monitor project progress and provide regular status reports
• Ensure quality control across budget, schedule, and deliverables
• Identify and manage project risks, issues, and change requests
• Ensure successful project delivery and maintain high levels of customer satisfaction
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