• Creating work instructions and training operators
• Quality improvement and permanent measures in the production line
• Preparation of new products and improvement of productivity in the production line
• After-Sales System Setup: Build local after-sales service operations from the ground up. Establish and optimize Standard Operating Procedures (SOPs) for installation, repair, maintenance, and customer complaint resolution to align with HQ technical standards.
• Team Building & Management: Lead recruitment, technical training, scheduling, and performance evaluations for local service supervisors and engineers. During the initial phase, actively participate in frontline service delivery to establish operational standards before transitioning to full team delegation.
• Service Operations & Dispatch: Allocate technical resources, assign work orders based on technician skill sets, monitor response times, and handle major escalations or emergency customer incidents.
• Spare Parts & Warehouse Management: Plan, setup, and oversee spare parts inventory. Define safety stock levels, manage inventory controls, and coordinate with China HQ supply chain to ensure part availability while controlling costs.
• HQ Liaison & Cross-Border Coordination: Serve as the primary bridge between China HQ and local SEA teams. Report regional operational metrics regularly and resolve cross-border issues related to technical support, logistics, and parts.
• Customer Relationship Management: Maintain customer service logs, track account satisfaction for major projects, and protect company brand reputation through effective complaint management.
・Support sales executive, working mostly at the office
・Take care current customers and help them to solve the problem occurred
・Support and Coordinate with another department in the company
・Support another jobs in marketing section
・Help to find and negotiate competitive price for Freight and Transport
・Follow & planning with Manager
・Finding new customers
・Take care current customers and help them to solve the problem occurred
・Support and Coordinate with another department in the company
・Support another jobs in marketing section
・Help to find and negotiate competitive price for Freight and Transport
・Follow & plan marketing with Manager
• Identify and develop new B2B business opportunities across the ASEAN and India regions to expand the company’s global market presence.
• Conduct market research and competitor analysis to understand customer needs, industry trends, and potential growth opportunities.
• Present products and propose tailored solutions to international clients, including providing technical explanations based on customer requirements.
• Work closely with the company’s offices in Europe, the United States, and Japan.
• Work closely with internal teams such as engineering, production, and logistics to ensure smooth project execution and high customer satisfaction.
• Develop and manage a strong sales pipeline to achieve or exceed monthly and quarterly sales targets.
• Represent the company at international exhibitions, trade shows, and overseas business meetings to enhance brand visibility and build client relationships.
• Maintain regular communication with prospects and clients to build long-term partnerships and generate new business opportunities.
• Prepare sales reports, market insights, and customer analysis for management to support strategic planning and decision-making.
• Supervise and control the tin smelting process from raw material preparation, melting, and refining to casting.
• Inspect product quality against established standards and control furnace temperatures and operating parameters appropriately.
• Analyze and troubleshoot production issues as they arise, and prepare production and metal quality reports.
• Ensure workplace safety regarding molten metal operations and related equipment.
• Receive inquiries passed from sales, review past sales history/data, determine prices, and create quotations
• Visit client companies in Thailand where equipment has been installed, and proactively capture new spare parts inquiries
(Not 100% office-bound; involves sales-like proactive activities)
• In the future, engage not only in service work but also in projects
• In the future, cover not only Thailand but also Southeast Asia, Oceania, and India
• Facility & Equipment Inspection: Inspect factory buildings, operational areas, and facility equipment on a regular basis.
• Maintenance & Repair: Carry out necessary repairs, preventive maintenance, and troubleshooting across factory facilities.
• Electrical & Equipment Installation: Install machinery, appliances, and electrical equipment.
• Regulatory & Safety Compliance: Ensure strict compliance with local/state construction laws and company safety regulations.
• Logs & Shift Reporting: Maintain detailed maintenance logs and draft daily shift performance reports.
• Issue Escalation & Maintenance Request Response: Report operational issues promptly to supervisors and respond swiftly to maintenance requests.
• Tool Handling & Material Loading: Load, unload, and manage tools, equipment, and materials as needed.
• Instruction Adherence: Execute written and verbal directives from the Maintenance Manager or clients.
• Contractor & Team Coordination: Coordinate effectively with internal maintenance teams and external contractors.
• Technical Documentation: Read and follow manuals, blueprints, technical drawings, and written instructions.
• Refurbishment & Repair: Repair used equipment, power tools, hand tools, and plumbing systems.
• EHS & Quality Management: Implement and drive continuous improvements for EHS and Quality management systems (Occupational Health & Safety, Environmental Management, and Quality Control processes).
• Ad-hoc Duties: Perform other assigned tasks as requested.
- Responsible for warehouse operation.
- Manage and improve the service quality of warehouse and delivery to customers.
- Quickly respond to the customers' feedback.
- Manage and train warehouse personnel adhere to the Department's objectives.
- Design warehouse layout and classification of stocks, and fully utilize warehouse spaces in each location.
- Implement and ensure clearly safety conditions, procedures and discipline in the warehouse.
- Employee Evaluation & Control in Action (Subordinate 20-30 persons)
Job Duty
Manage, control, and develop CNC machining production processes for maximum efficiency across safety, quality, cost, and delivery. Utilize systematic problem-solving principles and data-driven decision-making. Coordinate with relevant departments to plan corrective actions and sustainably prevent problem recurrence.
Major Responsibilities
1. Manage New Projects / New Models from RFQ to Mass Production.
- Define processes, tooling, capacity, and layouts.
- Coordinate with related departments to control schedules and budgets.
2. Prepare annual budget plans for senior management approval and control expenses according to the plan.
3. Control APQP/PPAP systems.
- Plan and conduct APQP meetings.
- Review APQP documents (PFMEA, Control Plan, Process Flow).
- Control PPAP preparation (Dimensional, Capability, Run@rate).
4. Plan New Machine Installation.
- Define machine specs, control installation, testing, and trial runs.
- Verify accuracy and production capability.
5. Manage and control BOM and conditions in the ERP system.
- Verify accuracy of BOM, process flow, and cycle time.
- Verify ERP data linkage with actual production to prevent wrong material/process issues.
6. Review analysis and problem-solving in the Machining process.
7. Prepare and present Weekly and Monthly Reports.
8. Review and verify the Master Tooling List (Tools, Cutting Tools, Jigs & Fixtures) according to plan.
9. Control and improve Cutting Tools (Optimize tool life and costs).
10. Improve productivity through cycle time reduction.
11. Maintain production standards (SOP, Control Plan, Master Tooling & Jig/Fixture Lists).
Minor Responsibilities
1. Support New Model / Trial / SOP.
2. Support Lean, Kaizen, and Cost Reduction activities.
3. Coordinate improvements and problem-solving with QC, PD, Tool Room, and Maintenance.
4. Develop the technical team in process improvement and root cause analysis.
5. Support APQP / PPAP documentation and customer audits.
6. Support Layout and Line Balancing improvements for both New and Current Models.