・Acquire new customers and arrange meetings with existing clients to present the company’s products and services, while building and maintaining strong customer relationships.
・Coordinate between customers and suppliers, acting as the main point of communication to provide information and effectively follow up on requirements.
・Follow up on quotations and close sales, including negotiating terms and conditions to ensure smooth deal closure.
・Provide consultation, resolve issues, and deliver after-sales service to ensure customer satisfaction and foster long-term relationships.
・Prepare weekly sales reports to present to management and support strategic planning.
・Perform other tasks as assigned by the supervisor.
・Responds to Customer inquiries (inside) in areas not covered by distributors.
・Receives, qualifies and distributes customer inquiries received through direct sources.
・Responsible for the implementation and maintenance of all aspects of the Sales related functions of the business information system.
・ Create, implements and maintain technical information on product line and applications using materials supplied by other functional areas.
・Create and modifies as required the proposal and Sales quotation structure for each product and service.
・Prepares quotes using information provided by the Product Dept and Engineering Dept.
・Establishes and maintain price lists, customer data base, and installed machine data base by working closely with Product / Segment Managers and Marketing Planning Manager.
・Develops and maintains a computerized reporting system of Sales calls, orders, distributor activity, lost orders, etc.
・Support in preparing routine and complex customer orders, routing or responding to sensitive correspondence, and following up on internal sales matters.
・Initiates appropriate follow-up action for Customers and Distributors at the request of Sales Product/Segment
Managers.
・Develop and maintain systems for tracking and reporting commission payments to distributors and Sales associates
・Develops and maintains procedure for initiating customer orders into the operation’s cycle.
・Produce clear, timely, and thorough Order Package for each customer order. And any duties assigned by Superior.
Report to: Sales Manager
- Manage contracts, signatures, and documents related to sales.
- Develops customer relationships and applications, as well as retains and promotes existing customers. Gathers information to develop regional sales strategies.
- Credit management (negotiation of payment terms with customers, credit checks, and confirmation of credit limits) is performed in accordance with the rules and regulations of sales activities.
- Develops sales budgets and ensures sales budgets are met.
- Sales management (new business inquiries, competitive information, sales by customer, profit, receivables, accounts receivable in arrears, outstanding orders, etc.).
- Communicate and negotiate quality information such as defects (number of defects and loss) and complaints (number of defects and loss).
- Cooperates in inventory control (products, work in process, backlog inventory, materials, etc.).
- We manage the import/export of materials and products, and perform service audits.
- Ensure information management (customer information and our technical information)
- Reporting and Contact and Consultation to the sales leader.
KPI
5 new customer visits will be made each month.
10 cold calls each month.
5 visits to existing clients per month.
Submit 10 sales reports per month.
• Online Sales Management:
Handle the day-to-day operations of our web-based sales, including order processing, customer inquiries, and managing online product listings.
• General Administrative Support:
Oversee various internal administrative duties, ensuring smooth office operations.
• Human Resources Coordination:
Assist with HR-related tasks, which may include recruitment support, employee record management, and other personnel-related functions.
To handle customer claim.
Negotiate with customer and internal.
Planning new project and support.
Maintain good relationship with current customer Japanese native