1. Interface with customer for all requirements (customer window)
2. Demand management with customer service as delivery plan
3. Manage cross functional team to enhance customer satisfaction
4. Manage new product introduction and project transfer from customer
5. Cost and selling price agreement
6. Manage Engineering Change Order (ECO)
7. Manage 9 subordinates : 1 Chinese Interpreter and other interpreters
8. Report to Japanese MD
1. Plan, control and supervise machinery repair work to be efficient and effective.
2. Develop repair work and team skills to be in line with customer expectations and organizational policies.
3. Prepare manpower to be in line with repair services, work efficiently according to schedule.
4. Provide advice, suggestions and make decisions for employees on work and machinery repair methods.
5. Contact, coordinate, hold meetings with customers to help solve problems, present sales and invoices.
6. Select and control contractor hiring costs for each project.