Supporting the Serial Production sites in regards of fulfilling the Quality requirements toward the Customer linked to the Serial products.
• Perform APQP of new product launch
• Organize of requalification of Product (annually or as per Customer requirements)
• Do PPAP of Minebea Product toward Customer
• Perform auditing the Production lines according to VDA 6.3 Process Audit standard
• Perform product auditing as per VDA 6.5 standard
• Following up of daily task for scrap reduction and serial improvement activities
• Keeping up to date of all Documents linked to the Serial production descriptions like Work Instruction, Inspection Instruction, Process Instruction, Control plan and FMEA
• Perform Problem solving (8D) in regards of internal Quality issue(s) (critical and escalated)
• Supporting claim management to perform Problem solving (8D) in regards of Customer complaint
• Follow up of changes due to new design or process change
• Supporting Customer Audit onsite (mainly VDA Potential audit or Process audit)
• Perform monitoring the KPI scrap and KPI yield
• Create monitoring chart for every new product/project
• Update monitoring chart for every product/process changes
• Monitor and review SPC chart
• Perform verification of product non-conformity or abnormality
Job Description Supporting approved Suppliers for purchased component (Plastics and PCBA) for serial production.
• Works with SQE development for successful handover of new projects new components
• Creation and/or review of material inspection/test plan for new component(s) to be use in the plant
• Update inspection/test plan for components with drawing update and/or revision
• Perform verification of component Quality issue detected by IQC and/or Production
• Issuance of Supplier Quality Notification (SQN) in case of valid supplier or component Quality issue
• Supports in consolidation and coordination of Supplier related non conformance cost (Supplier charge back)
• 8D Problem solving review in case of non conformities
• Follow up annual requalification for the purchased component(s)
• Perform VDA 6.3 Potential or Process Audit at the suppliers in China, Thailand, US
• Perform auditing the Production lines according to VDA 6.3 Process Audit standard
• Update Supplier Quality Sheet (SQP Agreement)
• Update of Failure Catalogues
• Following up of PCN provided by Supplier (Changes of Process or Design)
• Tracking of new part from updated mold
• Follow up of requalification task at sub-supplier
Job Objectives:
The primary objective is the analysis of complaint parts and the derivation of measures to ensure the quality of series products.
Key Responsibilities:
• Analysis: Conduct analysis of complaint components based on specified defect analysis processes for company group products.
• Containment: Demand immediate actions for error containment.
• Communication: Communicate defect patterns to the relevant manufacturing plants within company group
• Reporting: Create complete 8D reports and perform additional analyses as required, such as Pareto, Ishikawa, 5-Why, and FMEA.
• Action Planning: Develop action plans for error prevention and detection in collaboration with the manufacturing plant, including tracking the implementation of these measures.
• Validation: Review implemented measures for plausibility and effectiveness.
• Knowledge Management: Derive "Lessons Learned" and integrate this knowledge into company group knowledge database.
• Training: Provide training to employees regarding identified defect patterns when necessary.
• Reporting & Analytics: Generate key performance indicators (KPIs).
• Representation: Organize and conduct internal and external conference calls to present partial results and, if necessary, visit customers in person to present the final 8D report.
Area of Responsibility :
Independent analysis of potentially defective products of company group to identify errors and causes based on a specified workflow, including the derivation of measures leading to improved future manufacturing or product quality.
• Handle customer orders in the South East Asia region, coordinating directly with customers and the Sales team.
• Coordinate with the Sales team and manufacturing plants in Thailand and overseas to ensure order fulfillment.
• Verify the accuracy of order information and related documents.
• Follow up on production and delivery status, assisting in resolving any issues during the order and delivery process.
• Perform order processing tasks and provide excellent customer support to ensure smooth and efficient operations.
• Prepare, manage, and maintain all related documents for orders.
• Learn and understand industrial inspection and weighing equipment
• Provide on-site technical support to customers
• Handle customer inquiries and troubleshooting
• Conduct sample testing before equipment installation
• Support installation, adjustment, and maintenance of equipment
• Communicate with headquarters and factories (Germany, India, China)
• Products:
- Load cells (weight measurement components)
- In dustrial scales
- Inspection systems for the food industry (metal detection, foreign object detection, weight checking)
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