• Manage assigned customer and dealer accounts for order processing, delivery management, and payment collection.
• Develop dealer networks and formulate sales strategies and planning to achieve spare parts sales targets.
• Conduct market surveys and gather market intelligence from both dealer and end-customer perspectives.
• Oversee inventory management, parts assortment, and lost-sales tracking.
• Plan, manage, and execute parts marketing initiatives and sales promotional campaigns.
• Provide support, guidance, and training to dealers to enhance sales performance and account growth.
• Perform other sales support and operational tasks as assigned by supervisory management.
● Act as the primary point of contact for Japanese- and English-speaking clients
throughout project delivery.
● Build strong, long-term relationships by understanding clients’ businesses, objectives,
challenges, and expectations.
● Communicate project progress, recommendations, issues, and next steps clearly and
professionally.
● Manage client expectations and coordinate with internal teams to ensure smooth
communication and delivery.
● Proactively identify client needs and opportunities before they become immediate
requests.
• Receive inquiries passed from sales, review past sales history/data, determine prices, and create quotations
• Visit client companies in Thailand where equipment has been installed, and proactively capture new spare parts inquiries
(Not 100% office-bound; involves sales-like proactive activities)
• In the future, engage not only in service work but also in projects
• In the future, cover not only Thailand but also Southeast Asia, Oceania, and India
• Develop and acquire new customers / Expand business opportunities
• Provide comprehensive customer support and maintain client relationships
• Assist Japanese staff with sales activities and accompany them on client visits
• input customers’ purchase orders on system
• issue invoices, debit/credit note
• monitor, support and coordinate with related parties for customer’s delivery
• handle customer’s inquiries
• prepare report as required
1. Operational Management of Projects
・Management of order placing/receiving, delivery dates, and inventory
・Progress management and issue identification for each project
・First-line response to troubles and internal escalation
2. Coordination with Overseas Offices (Japan, China)
・Adjustments regarding delivery dates, quality, and prices
・Consolidation of information and internal deployment
3. Supplier Support
・Delivery adjustment with suppliers
・Obtaining quotes and managing prices
4. Customer Support
・Responding to customer inquiries
・Answering delivery dates and confirming specifications
・Supporting negotiations of Sales Manager
Sales
• Support distributors to sell products including product from Japan and manufacturers in Thailand
• Visit customers to provide and propose products to customers with distributors or without distributors
• Provide instruction of using our product to customer
• Cooperate with sales team of distributors to increase sales amount
• Find new customers by joining exhibition or visiting new customers
• Adjust inventory stock to support direct sales customers
Technique
• Support our distributors for technical guidance of our products to customers
• Train our distributors (Cooperate Sales Team) about general cutting tool guidance
• Be a trainer in seminar and demonstration course in Ti-TEC training course
• Cooperate with our distributor regarding sales to provide general technical guidance and to improve cutting tool skill with them
Sales
• Support distributors to sell products including product from Japan and manufacturers in Thailand
• Visit customers to provide and propose products to customers with distributors or without distributors
• Provide instruction of using our product to customer
• Cooperate with sales team of distributors to increase sales amount
• Find new customers by joining exhibition or visiting new customers
• Adjust inventory stock to support direct sales customers
Technique
• Support our distributors for technical guidance of our products to customers
• Train our distributors (Cooperate Sales Team) about general cutting tool guidance
• Be a trainer in seminar and demonstration course in Ti-TEC training course
• Cooperate with our distributor regarding sales to provide general technical guidance and to improve cutting tool skill with them
• Manage and maintain a good relationship with existing customers.
• Explore and generate new business opportunities.
• Assist Management Team by providing necessary data and customer's requirements.
• Visit suppliers and customers for meetings.
• Respond to complaints or claims from customers.
• Handle sales documents such as quotations, contracts, etc.
• Other duties as assigned.
1. Provide technical support for customers and related products.
2. Act as the technical interface between customers and internal teams.
3. Support product qualification, troubleshooting, and customer requirements.
4. Contribute to customer satisfaction and business growth.
• Builds business by identifying and selling prospects; maintaining relationships with clients who are local dealers and distributors of tires in the assigned area.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Supports the local distributors and dealers in generating marketing & promotion plans to attract customers.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares sales reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• To achieve sales targets.
Managed the sales team to achieve both team and individual sales targets, with a focus on government project sales.
Developed and executed end-to-end sales strategies to achieve business objectives.
Planned and implemented sales strategies for each target market.
Motivated and inspired the sales team to maintain high morale and performance.
Collected and analyzed key sales data and prepared sales team reports.
Presented sales plans and team performance updates to management.
Managed and monitored the sales team's KPIs.
Submitted monthly sales performance reports to supervisors.
Built and maintained relationships with customers through regular communication and site visits.
Resolved issues and challenges related to sales operations.
Ensured all sales activities complied with the company's policies and procedures.
- Diploma (Vocational) or Bachelor's degree in any field.
- 3 years of sales experience.
- Experience working with government organizations (Municipality, SAO, Provincial Administration) is highly preferred.
- Experience selling to industrial, contractor, or government sectors is an advantage.
- Strong communication and negotiation skills.
- Positive attitude, self-motivated, and eager to learn.
- Able to travel for customer visits when required.
- Able to work Monday–Friday and one Saturday per month.
• Formulate mid- to long-term product development strategies for the applied chiller business and plan the roll-out of new products and services.
• Support energy efficiency and operational optimisation for equipment in the B2B market, including manufacturing plants and data centres.
• Evolve the business from equipment sales into a higher value-added model by integrating data utilisation and services. • Conduct in-depth competitive analysis and develop market differentiation strategies.
• Propose hypothesis models for Return on Investment (ROI) and energy-saving impacts to demonstrate value.
• Build compelling proposal stories for sales and marketing entities, alongside technical justification narratives for engineering and design teams.
• Execute infrastructure-building tasks, including organising master lists of instrumentation equipment and related facilities.
• Collaborate and share market insights seamlessly with regional teams across Southeast Asia (SEA) and Oceania.
- Maintain exist Japanese customers in Thailand first
- Will be assigned to take care of Overseas Customers in the future E.g. China, India, Singapore, Taiwan etc.
- Stay connected with customer and visiting
- Check forecast and get new PO and new project development
- Make good trust relationship, get NPI sample request and get new P/O
- Keep achieve sales target and increase market share & sales
- Keep learn products and market
- Support leader, manager and team members
- Search new projects of current customers and new customers
- Support customer's requested
- Communicate with Japan and other country's factories about delivery, quality, documents
- Communicate with internal & external Panasonic
- Make sales plan and Business plan
- Other assignment by leader/manager
• Prepare quotations, cost simulations, and pricing proposals in response to new customer requirements.
• Monitor and manage customer claims and complaints, coordinating with relevant departments (e.g. quality and logistics) to resolve issues effectively.
• Analyse customer forecast data, ensure accuracy of information, input data into internal systems, and report insights to management.
• Develop monthly and annual sales plans based on customer forecasts and market trends, and monitor order progress to achieve sales targets.
• Manage customer orders to ensure on-time delivery, including negotiating lead times, schedules, and forecasts to prevent production disruptions.
• Liaise with headquarters, manufacturing sites, and overseas branches to support customer requirements and ensure smooth operations.
• Provide necessary documentation and administrative support to customers.
• Identify and develop new business opportunities, while maintaining and strengthening relationships with existing clients to drive sales growth and profitability.
• Build and maintain strong customer relationships to ensure high levels of satisfaction and long-term partnership.
Driving customer problem-solving and business growth through solution proposals centered on cloud cameras
• Direct sales activities from lead generation, proposal, to closing
• Support product utilization and expand business transactions with existing clients
• Support distributors/agencies in client acquisition and transaction growth
• Identify customer pain points and propose optimal solutions
• Develop and execute action plans to achieve KPIs
• Sales activities and customer management using CRM tools
• Internal collaboration (Sales, Technical, Customer Support) and implementation of improvement proposals
• Support pre-sales activities by gathering and clarifying customer requirements
• Design technical solutions and develop system architecture, particularly for software-driven automation systems
• Conduct requirement analysis and validate solutions, including demonstrations or proof of concept (PoC)
• Prepare technical proposals, including costing and system/component selection
• Work closely with sales teams and internal engineering support functions
• Lead end-to-end project execution, from planning through to completion
• Manage project scope, timelines, costs, and resource allocation
• Coordinate with internal teams, system integration partners, vendors, and subcontractors
• Monitor project progress and provide regular status reports
• Ensure quality control across budget, schedule, and deliverables
• Identify and manage project risks, issues, and change requests
• Ensure successful project delivery and maintain high levels of customer satisfaction