QHR Recruitment

Sales

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THB 120,000 - 160,000 (Total Package - Negotiable)

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Monday - Friday, 08.30 - 18.00 hrs. & Some Saturdays

• Social Security
• Overtime Payment
• Group Health/Accident Insurance (implementing)
• Annual Bonus (according to the company's profit)
• Overtime Payment
• Language Allowances
• Per Diem Allowance (for business travels)
• Car Allowance
• Phone Allowance
• Food Allowance
• Other Benefits according to the company's policies

Some Sat - Sun, Public Holidays according to the company's working calendars

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• After-Sales System Setup: Build local after-sales service operations from the ground up. Establish and optimize Standard Operating Procedures (SOPs) for installation, repair, maintenance, and customer complaint resolution to align with HQ technical standards.
• Team Building & Management: Lead recruitment, technical training, scheduling, and performance evaluations for local service supervisors and engineers. During the initial phase, actively participate in frontline service delivery to establish operational standards before transitioning to full team delegation.
• Service Operations & Dispatch: Allocate technical resources, assign work orders based on technician skill sets, monitor response times, and handle major escalations or emergency customer incidents.
• Spare Parts & Warehouse Management: Plan, setup, and oversee spare parts inventory. Define safety stock levels, manage inventory controls, and coordinate with China HQ supply chain to ensure part availability while controlling costs.
• HQ Liaison & Cross-Border Coordination: Serve as the primary bridge between China HQ and local SEA teams. Report regional operational metrics regularly and resolve cross-border issues related to technical support, logistics, and parts.
• Customer Relationship Management: Maintain customer service logs, track account satisfaction for major projects, and protect company brand reputation through effective complaint management.

• Male/Female, age 28 - 45 years
• Thai nationality.
• Bachelor’s degree or higher in Engineering, Electrical, Mechanical, Automation, HVAC, or related technical fields.
• Minimum 2+ years of experience in after-sales service, engineering operations, or maintenance management.
• Minimum 3+ years of team management experience (experience managing teams of 15+ or cross-border management preferred).
• Proven experience in setting up service operational systems from scratch is highly preferred.
• Technical Competency: Strong understanding of service operations, dispatch workflows, and spare parts inventory control. Ability to diagnose and evaluate technical issues (hands-on repair execution not required once team is established).
• Chinese (Mandarin) skill is required: Fluent / Near-native proficiency (essential for daily communication with China HQ) or English skill in Professional working proficiency.

Preferred Qualifications
• Experience in the HVAC / Air Conditioning or Data Center Infrastructure industries.
• Work experience within Chinese-funded enterprises or multinational corporations.
• Experience managing cross-border operations or regional teams across SEA.