QHR Recruitment

Manufacturing(Materials)

General Affairs/HR

Bangkok(not-near BTS/MRT)

THB 110,000-150,000 (Total Package)

THB 110,000-150,000 (Total Package)

Mon-Fri 8.30-17.30 / 4 work shifts are available (7.30 / 8.00 /8.30/ 9.00)

• Social security fund
• Provident fund
• Mobile phone provided
• IPD: Group insurance coverage
• OPD: 31 visits per year — 1,200 THB for the first year, 1,500 THB per year for subsequent years
• AL: Employees with 1 year but less than 3 years of service are entitled to 10 days of annual leave. [Max 19 days]
• Variable bonus based on individual performance Avg 2 months

Sat-Sun

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1) HRBP:

People Management & Organization Development
• Align people strategics with business goals and objective, drive and support manpower planning, headcount optimization in store level and support Organizational design
• Collaborate and design development program and succession plan, Monitor performance management process and promotion for all stores and retail leaders and
• Oversee Talent acquisition, ensuring timely and quality hires for both frontline and corporate
• Develop and manage the company’s total rewards (Salary structure, Salary increment, Retails Store Incentive etc)
• Benchmark internal and external pay competitiveness, including competitors’ analysis
• Align reward systems with business goals to drive performance, motivation and cost control
Employee Relations & Engagement
• Mediate conflicts and resolve employees’ concerns
• Drive employee engagement initiatives and monitor employee morale and provide necessary and efficient action to improve employee morale and employee engagement
• Manage labor relations, disciplinary actions and internal investigations
• Foster a culture of integrity, fairness and respect

Change Management
• Support Organizational Change and transformation
• Guide Leaders through people-side impacts of change

HR policy & Compliance
• Initiate proper HR polies and ensure they are up to date and enforced
• Advise on Labor Law compliance and risk management and Ensure HR policies and practice in line with Thai labor law and company code of conduct and other relevant policies

Business Insight & Analytics
• Utilize HR data to identify trends and provide solution for management decision-making
• Provide reports, insights, and presentations to executive and board-level meetings

2) Retail Operation Training:

Develop and execute people strategy, driving initiatives aligned with business goals, Drive retail standardization across all stores (Equity-stores, Franchise-stores) using SOPs
• Oversee store audits, retail transformation initiative, service quality, customer journeys mapping with in-store customer experiences
• Launch and monitor key initiatives in-store operation standards enhancements and customer service excellence campaigns

SOPs Ownership & Operational Discipline
• Oversee design, rollout and filed adoption of all SOPs related to service flow, technical execution, sales behavior and safety culture
• Champion digitization of SOPs, monitor SOPs compliance scores from external audit, mystery shopper and collect gaps
• Franchise support & Field Standardization extent SOP and people development framework to franchise partners
• Provide filed coaching guidelines and benchmarking tools to uplift franchise store quality and customer experience
• Customer-Centric Operations, drive improvements to customer satisfaction, (Google Reviews, NOP and Revisit rate)
• Enforce service behavior SOPs and reward frontline excellence though recognition programs
• Monitor voice of customer insights and align store readiness

Capability Development & Engagement
• Lead the Retail training & Learning team to develop store capabilities (technical, sales and service)
• Oversee learning journeys, onboarding programs and internal & external upskilling for high-potential talent
• Foster a culture of continue improvement, team accountability and people-first leadership
• Performance Management Implement and enhance the performance management framework
• Capability management, promote a culture of continuous feedback, coaching and accountability
• Employee Experience, Drive employee Values Proposition (EVP) initiatives
• Culture building, lead culture transformation programs that align with business values and operational needs

• Any gender, Thai nationality, Age 35-45
• Bachelor’s or Master’s in HR, Organization Development, Psychology, Business, or related field. Experience in the retail business is a plus.
• Minimum 10 years of progressive HR experience [HRBP and L&D are required], with at least 5–7 years in a leadership role.
• Strong HRBP background in retail / frontline operations, able to balance strategy and on-ground execution
• Comfortable with shop visits, handling urgent manpower issues, frontline ER cases, and ensuring service SLA continuity
• Experienced in managing large-scale, multi-site retail workforce
• Automotive, retail, or franchise business experience is a strong advantage.
• Excellent communication and interpersonal skills with effective collaboration.
• Good communication in English.
• Solid workforce planning and manpower cost control mindset
• Data-driven HR approach, using analytics (turnover, productivity, readiness, engagement) to influence leadership decisions
• Experience supporting high-volume recruitment and fast-paced operational changes
• Have own car with driver's license