1) Explore both local and international market with sales team by professional experience and skills.
2) Prospect, source opportunity through research, leads, prospective listing to grow new customer base and nurture existing customer relationships through various channel.
3) Take care all kinds of logistics problem and complain, solve the issues and ensure best effort delivery to customer, with the ability to recommend an appropriate solution and
4) Develop and maintain good relationship with all vendors, push them to improve and perfect the services.
5) Collaborate and coordinate with internal stakeholders to develop and improve customer’s experience and meet their satisfaction.
6) Complete and update daily reporting in a timely and accurate manner.
7) Various other tasks based on business requirement.
8) Occasional travel as needed to current and potential clients.
9) Stimulate Sales Executive as per their individual self-motivational factors.
10) Identify and monitor strengths plus weaknesses of all Inside Sales Reps.
11) Monitor and oversee weekly team meetings and activities.
12) Work with Supervisor or Manager in mapping out strategies and tactics and
KPIs
1) Min GP 3 times of monthly sales package
2) Weekly Sales visit plan
3) Potential customer do not duplicate with company customer list
• Act as a sales representative for metal products, including wire-processed products, metal stamping products and stainless steel (SUS) coils, covering both domestic and import/export business.
• Identify and develop new business opportunities and acquire new customers within the metal division.
• Maintain and strengthen relationships with existing clients through regular account management (route sales).
• Liaise and coordinate with overseas branches to support international business operations.
• Manage delivery schedules and coordinate with suppliers via email and telephone.
• Prepare quotations, proposals and sales documentation, and handle order processing and payment follow-up.
• Participate in sales meetings and contribute to team discussions and performance targets.
• Conduct market and competitor research through customer visits and data collection.
• Understand client needs and project objectives, ensuring effective ownership and follow-through.
• Demonstrate initiative in self-development and actively contribute to new business initiatives.
To handle customer claim.
Negotiate with customer and internal.
Planning new project and support.
Maintain good relationship with current customer Japanese native
This role handles the full sales cycle—from approaching customers, presenting products, closing deals, coordinating with stores, to after-sales service. The role requires strong communication, responsibility, and the ability to solve issues quickly on-site.
Responsibilities:
1) Present and explain products/services to customers clearly and professionally
2) Handle the full sales process: introduction, quotation, follow-up, and closing
3) Plan customer visits, appointments, and manage sales-related documents
4) Coordinate with internal teams (design, production, installation, customer service) to ensure smooth workflow
5) Visit upcountry sites when required
6) Provide after-sales service and respond to customer issues promptly
7) Able to work OT when needed
8) Acknowledge that the role may require communication after office hours or on weekends to resolve urgent issues
- Manage contracts, signatures, and documents related to sales.
- Develops customer relationships and applications, as well as retains and promotes existing customers. Gathers information to develop regional sales strategies.
- Credit management (negotiation of payment terms with customers, credit checks, and confirmation of credit limits) is performed in accordance with the rules and regulations of sales activities.
- Develops sales budgets and ensures sales budgets are met.
- Sales management (new business inquiries, competitive information, sales by customer, profit, receivables, accounts receivable in arrears, outstanding orders, etc.).
- Communicate and negotiate quality information such as defects (number of defects and loss) and complaints (number of defects and loss).
- Cooperates in inventory control (products, work in process, backlog inventory, materials, etc.).
- We manage the import/export of materials and products, and perform service audits.
- Ensure information management (customer information and our technical information)
- Reporting and Contact and Consultation to the sales leader.
KPI
5 new customer visits will be made each month.
10 cold calls each month.
5 visits to existing clients per month.
Submit 10 sales reports per month.
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