• Provide technical support and assistance to users
• Identify, analyze, research, and troubleshoot computer problems
• Set up and configure hardware and network system
• Install/uninstall/update operating system and various software
• Coordinate with related persons or technicians
• Search for new know-how to develop and maintain the company’s computer system
• Handle related documentation work in IT Division
• Perform other tasks upon requests
- Take care IT system for business operations such as Server, Email, Internet, Applications
- Take care equipment related with IT such as PC, Mobile, Printer etc.
- Take care IT Security System for business operation and development
- Control IT information such as user account, application list, IT equipment list.
- Consider application development
- Take Care compliance about IT issue and IT budget management
- Other job that related with IT such as purchase IT or support HRGAIC team when needed
- Other tasks as assigned.
• Provide advice to the users for all IT infrastructure within the organization through ticket system, email, and phone calls.
• Keep the company network in secure condition by applying the most appropriate updated technology
• Keep improving company IT infrastructure to support all company activities by applying the most appropriate updated IT technology
• Create and maintain documentation of network configuration
• Interact and negotiation with vendors to secured network and service.
IT Process
• Manage software licenses and software contracts
• Manage and maintain the company's IT assets
• Coordinate the procurement of IT equipment
• Manage user accounts for employees
IT Infrastructure Support
• Provide initial support and troubleshooting for endpoint software, hardware, server, and network infrastructure
• Provide initial support and troubleshooting for Cloud/Infrastructure, including:
• O365 cloud service (Azure AD, Exchange Online, SharePoint Online, MS Teams, OneDrive, Intune, Defender, WIP, and others)
• AWS (Amazon Web Services) - Active Directory, File Server
• On-premise Server - Active Directory, File Server
• Network infrastructure: SD-WAN, Cisco Wi-Fi controller, Cisco access point, Cisco L2/L3 SW, Cisco router
• IP Phone System on Cisco CUCM