• Compile and analyse data relating to customer complaints and returned products to identify quality trends and prepare weekly and monthly outgoing quality reports.
• Notify supervisors of any non-conforming goods returned by customers; review corrective and preventive actions (CAPA) and approve inspection reports for returned items.
• Manage and maintain departmental documents in accordance with ISO 9001 requirements, and record non-conforming finished products under ISO 9001, GHP, HACCP, and BRC/IOP standards.
• Handle customer complaints, provide explanations, conduct root cause analysis, and drive corrective and preventive action plans.
• Develop operational plans, set KPIs, and perform tasks aligned with departmental and organisational objectives.