・To assist Sales Manager (JPN)
・Providing company's products/service recommendations to customers
・Manage customer's order or issues
・Contact vendors for products purchasing, products pricing, products recommendations
・Translation between Sales Manager and IT Staffs in Meeting (For project cooperation)
• Responsible for sales of rental construction equipment.
• Developing new clients (Sales targets: construction companies and general contractors).
• Follow-up with existing clients.
• Providing support until the equipment is introduced.
• Following up until payment is completed.
• Other related jobs
-Report to the Director of External Contact Centers Operations based in Paris, France
-Responsible for managing daily Contact Center operations of our Japanese speaking markets
-Oversee both Customer Care and Reservation activities
-Monitor and manage the performance to ensure achievement of high service level and Quality standard across all channels
-Monitor daily operations performance of the outsource
-Analyze performance & customer satisfaction on each activity, identifying areas for improvement, and come up with strategies to tackle with these issues
-Manage and improve Quality delivered by each contact center
-Conduct quality assessments and calibrations with our outsource
-Monitor the quality of services delivered by external contact centers, conducting regular audits and assessments to ensure adherence to service level agreements (SLAs) and maintaining the desired standards of customer experience
-Collaborate with contact center partners to identify opportunities for process enhancement, suggesting and implementing improvements that optimize workflows and elevate service quality
-Enhance communication efficiency, ensure that all the information & processes are deployed in our centers, in an efficient manner, with high quality
-Identify key areas of improvement in our centers, collaborate with internal stakeholders to provide necessary training & guidance & support, ensuring a consistent customer experience
-Must travel to Japan, Tokyo 50%
1. Find new customers (Company Product : Marketing, influencer, social media management, Digital Marketing, Ads)
2. Maintain a good relationship with current customers
3. Co-operate between Customer and internal marketing team.
4. Lead, mentor, and manage the sales team to achieve individual and team targets.
5. Prepare and deliver compelling sales presentations and proposals.
6. Stay updated on market trends, competitor activities, and industry developments.
7. Monitor and report on sales performance metrics and suggest improvements to Japanese MD
1. Financial Planning & Cash Flow Management
- Develop and manage cash flow forecasts to ensure liquidity.
- Oversee budgeting, financial planning, and variance analysis.
- Monitor and optimize revenue collection from stores, POS, and online channels.
2. Accounting and Financial Reporting
- Supervise daily accounting operations to ensure accuracy and compliance with accounting standards (TFRS / IFRS).
- Lead the monthly, quarterly, and annual financial closing process.
- Ensure accurate and timely recording of financial transactions across all branches.
3. Taxation & Internal Controls
- Review and ensure proper preparation and submission of all tax reports (VAT, Withholding Tax, Corporate Income Tax, etc.).
- Coordinate with external auditors and relevant government agencies.
- Implement and maintain effective internal control procedures.
4. Financial Analysis & Business Support
- Analyze P&L, sales performance, cost of goods sold, and profitability across retail channels.
- Provide financial insights and recommendations to support strategic business decisions.
- Support retail expansion plans through investment and ROI analysis.
5. Team Leadership & Process Improvement
- Lead and develop a high-performing finance and accounting team.
- Establish and improve financial processes and accounting systems for efficiency and accuracy.
- Ensure compliance with company policies and external regulations.
• Drive company internal Communication & Branding
Initiate and lead communication and branding activities to promote the company philosophy and align with the business direction for the company and Group company in Thailand
• Manage Employee Relations Events
Organize employee relation activities such as company trips, New Year celebrations, and other internal events within the company
• Support Employee Engagement
Collaborate on the planning and execution of employee engagement initiatives to foster a positive and inclusive workplace culture within the company
• Enhance company Branding
Execute employer branding strategies to elevate the company and Group company in Thailand image and reputation within the broader community
• Lead ESG & CSR Initiatives and enhance Affiliates Engagement in ESG perspective
Develop and implement Environmental, Social, and Governance (ESG) and Corporate Social Responsibility (CSR) programs to strengthen the company and Group company in Thailand corporate branding.
• Initiate ESG Training & Awareness
Organize ESG-related training sessions and awareness campaigns for employees to foster a culture of sustainability and ethical responsibility.
• Perform Additional Duties
Carry out other tasks and responsibilities as assigned to support departmental and organizational goals
- Collaborate with Project, Maintenance, and Factory Managers, as well as subcontractors, to ensure proper allocation and tracking of resources
- Collect sufficient information onsite for troubleshooting purposes
- Perform equipment measurements (e.g., pumps, valves) at customer sites
- Prepare documentation of critical analysis and provide recommendations for corrective actions
- Identify deficiencies in mechanical processes and propose improvements
- Deliver goods and visit customers as needed
- Conduct technical presentations using PowerPoint
- Communicate technical knowledge clearly and effectively
- Work closely with the Company Director and Sales member
- Develop and submit technical reports to the Director and Sales member
Timeline:
- Monitor project timelines based on established start dates and deadlines
- Coordinate with the team to develop strategies that prevent or minimize project delays
Report:
- Prepare clear and concise analysis or related reports based on sufficient information
- Communicate technical findings accurately and understandably to responsible personnel
- Sales and relationship management with existing clients (Mainly responsible for the Rayong area)
- Collaborate with project teams, maintenance teams, factory managers, and subcontractors for effective resource allocation and tracking
- Gather sufficient information on-site for troubleshooting
- Prepare documentation with critical analysis and provide suggestions for error correction
- Deliver goods and visit customers as needed
- Conduct technical presentations using PowerPoint
- Communicate technical knowledge clearly and understandably
- Coordinate with the Company Director and Assistant Sales Manager
Timeline:
- Monitor the project timeline based on the established start date and deadlines
- Collaborate with the team to strategize solutions to prevent or minimize delays
Report:
- Prepare analysis or related reports that are clear and easy to understand, based on sufficient information
- Communicate technical information to the person in charge in a clear and accurate manner
- Sales and relationship management with existing clients (Mainly responsible for the Rayong area)
- Collaborate with project teams, maintenance teams, factory managers, and subcontractors for effective resource allocation and tracking
- Gather sufficient information on-site for troubleshooting
- Prepare documentation with critical analysis and provide suggestions for error correction
- Deliver goods and visit customers as needed
- Conduct technical presentations using PowerPoint
- Communicate technical knowledge clearly and understandably
- Coordinate with the Company Director and Assistant Sales Manager
Timeline:
- Monitor the project timeline based on the established start date and deadlines
- Collaborate with the team to strategize solutions to prevent or minimize delays
Report:
- Prepare analysis or related reports that are clear and easy to understand, based on sufficient information
- Communicate technical information to the person in charge in a clear and accurate manner
• Perform all aspects of selling to maintain and develop new and existing customers including preparation of quotations, closing orders, monitor the order process and resolving customer problems.
• Prepare documents such as RFQ, FA, FAP, Customer and Supplier Application, and others.
• Support the customer requirment, follow up any issues, active to solve immediately.
• Ability to read basic some dimension of drawing.
• Other related tasks
• Monthly, quarterly, and annual closing and reporting
• Tax filings (corporate tax, value-added tax, transfer pricing, etc.)
• Cash flow management
• Reporting to the Japan headquarters
• Budget planning
• Accounting and audit support
• Supporting, guiding, and training team members
Team Leadership Responsibilities
• Lead and manage the accounting team, including recruitment, training, performance evaluation, and motivation
• Develop team capabilities and build a clear talent development path to support long-term growth
• Allocate accounting tasks effectively, maintain a positive team environment, and improve overall efficiency
Operational Responsibilities:
• Oversee daily team operations and assign tasks to support production and delivery timelines
• Coordinate with material control, planning, and procurement to ensure timely material flow
• Manage warehouse material issues and ensure efficient in-out processes and production linkage
• Plan storage space, enforce 5S standards, and maintain clear labeling for improved efficiency
• Handle ad-hoc tasks assigned by management and ensure smooth on-site operations
• Sell zipper products and manage the full sales cycle.
• Visit clients daily to build and maintain strong relationships.
• Analyze customer needs and recommend suitable products.
• Plan weekly and daily visit schedules in advance.
• Negotiate with customers to align expectations and close deals.
• Coordinate with the factory and relevant internal departments to fulfill customer requirements.
• Prepare necessary documents to support customer orders and internal processes.
• Collect market data, monitor competitor activities, and report insights to supervisors to support strategic planning.
- Give advice and recommend information to Thai or Japanese customers in Thailand about buying and selling Real estate in Japan
- Search and present real estate in Japan information according to customer needs
- Contact and check the information with a real estate agent in Japan.
- Follow up and provide assistance to customers throughout the transaction
- Plan sales strategies
- Attend the organization of seminars on real estate
- Translate contract documents
- Other tasks as assigned
- Manage various administration jobs
- Office support assistance
- Prepare and handle of business documents
- Requesting and preparing quotations
- Correspondence with the headquarters in Japan
- Assistant to the Japanese factory manager and staff (business trip arrangements, schedule management, visa applications, rental property contracts, etc.)
- Other related duties as required
- Assist with all accounting operations and transactions
- Support overall accounting tasks, including data entry and documentation
- Issue invoices, tax invoices, billing statements, and other related documents
- Assist in tax planning and prepare necessary tax documents to ensure compliance and efficiency
- Prepare and organize documents for submission to the accounting firm
- Coordinate with other departments as needed
- Perform other related duties as assigned
- Interpretation and translation for Japanese employers
- Can do some purchasing work.
- Accompany and assistance the Japanese boss on client visits
- Support and coordinate between Japanese and Thai staff
- Other tasks as assigned
*As interpreting alone leaves too much time on your hands, you will also be in charge of purchasing (No experience in purchasing is required)
• Client Acquisition and Relationship Management:
- Identify and target potential clients who could benefit from our solutions.
- Develop and maintain relationships with existing clients, understanding their business needs and how our solutions can meet those needs.
- Network at industry events and through professional organizations to generate leads.
• Sales Strategy and Execution:
- Develop and execute sales strategies to achieve sales targets.
- Present and demonstrate our software capabilities to potential clients.
- Understand the competitive landscape and position our solution effectively against competitors.
• Needs Analysis and Solution Customization:
- Conduct needs analysis to understand the specific requirements of clients.
- Work with technical teams to tailor our solutions that meet client needs.
- Provide customized presentations and demonstrations of our software.
• Contract Negotiations and Closing Deals:
- Negotiate contract terms and conditions.
- Close sales deals and meet or exceed sales quotas.
- Collaborate with legal teams to ensure contracts are compliant and beneficial.
• After-Sales Support and Account Management:
- Provide after-sales support, ensuring client satisfaction and resolving any issues.
- Manage accounts to identify upselling and cross-selling opportunities.
- Keep clients informed about product updates and new features.
• Market Analysis and Reporting:
- Stay updated on industry trends and market conditions.
- Provide feedback to the product development teams based on client needs and market demands.
- Prepare and deliver sales reports to management, highlighting sales performance, challenges, and opportunities.
• Collaboration with Internal Teams:
- Work closely with marketing teams to develop effective sales materials and campaigns.
- Collaborate with the product development team to align sales strategies with product roadmaps.
- Coordinate with customer service teams to ensure a seamless client experience.
• Continual Learning and Professional Development:
- Keep up-to-date with new our technologies and sales techniques.
- Attend training sessions and professional development courses.
- Participate in industry forums and webinars to stay informed about the latest IT trends.
• Interpretation during meetings(Japanese - Thai)
• Interpretation support for Japanese employees during work activities
• Administrative and general support for Japanese staff in various departments
• Other duties as instructed
・Perform routine maintenance and repairs on construction machinery
・Diagnose and troubleshoot mechanical issues
・Conduct inspections to ensure equipment is in optimal working condition
・Respond to service calls and provide on-site support
・Maintain service records and prepare reports on machinery condition
・Prepare machine for customer order
・Direct report to Service Manager