● Monitor and identify existing technical service issues and provide improved solutions
● Determine resources required for technical service and present findings to General Manager
● Create short and long term strategic operational plans to improve service quality and minimize problems in a timely and accurate manner.
● Collect and analyse customer issues and reasons for complaints, then develop plans to mitigate them
● Supervise and monitor the performance of all technical service personnel.
● Monitor the adequacy of maintenance spares and equipment requirements and ensure that the purchase order is executed in accordance with the Procurement Department's purchasing schedule.
● Lead and control the performance of the team.
● Review, analyse and execute complex technical studies and project scopes.
● Prepare quotations for electrical equipment and systems requested by other overseas sales companies.
● Site surveys to gather data for design as required.
● Witness shop inspection and Factory Acceptance Test (FAT).
● Site support engineer during construction, erection, testing and commissioning as required.
● Maintain good working relationships with internal groups that support the project.
● Liaise with departments, customers, suppliers, sub-contractors and third parties.
● Work with procurement departments to identify quality suppliers.
● Organize and participate in inter-disciplinary, group company, customer and supplier meetings for PJ order receiving.
● Must be able to develop strong relationships and accounts with clients.
● Leadership skills in mentoring and assisting junior engineers in project tasks.
● Able to work effectively as part of a multidisciplinary team and independently as required.
● Be responsible for man-hours & schedule monitoring; control & quality of work.