- Seeking the vendor to support clients
- Provide information about services to support Japanese customers
- Coordinate with Japanese customers by email, line, and phone
- Contact, help and facilitate Japanese customers
- Going out to meet Japanese customers
- Expanding the customer base
- Perform work as efficiently as assigned
Supervising a team of customer service staffs and work with them to make sure they abide by all company
policies and procedures.
Provide product information to customers and sell company products both up-selling and cross-selling.
Assist in handling incoming service call inquiries and to solve customer complaints responsively.
Prepare quotation, issue sale order and all relevant supporting documents to serve customer order
Assist in developing & training customer service team, technical sales and service skills.
Coordinate with logistic team informing order status to customers.
Prepare and analyze report related to customer service management and as per line manager commands.
Working closely with Manager to manage all aspects of the customer service team to ensure smooth
customer center operations (line, call, fax, Facebook and email) and that key KPI targets are met.
Enter and ensure update customer information in the database.
Conduct and manage customer satisfaction survey. Analyze areas for improvement and work with
manager to improve customer service operation process and continuously seek moment to create WOW
experience for customers.
Prepare and check daily order fulfillment report.
Prepare and monitor case registration. Assist manager in resolving case complaints.
Perform any other duties as may be assigned.
-Support to the Chief Executive Officer
-Answering questions and meeting requests directed to CEO
-Provide secretarial and administrative support
-Schedule and arrange important meetings and conferences
-Other as assigned
- To assist in doing a research/explore new potential partners in terms of basic information, business model, and/or market size and business feasibility
- To contact the existing partners or approach new partners to obtain necessary information
- To coordinate between Thai and Japanese
- To follow up on the ongoing project schedule
- To assist in some administrative tasks (i.e. appointment taking, minutes preparation, presentation preparation)
- Other tasks assigned by the supervisor
*Manage over Customer Satisfaction Team (Robotics & Mechatronics ; AC Drive, Servor, Inverter and Controller)*
Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
Plans, monitors, appraises, and reviews job contributions of staff
Communicates job expectations to staff Enforces company policies and procedures
Accomplishes information systems and organization mission by completing related results as needed
Increase customer satisfaction by providing problem-solving resources by 24 hours to be Service Excellence The 24-hour customer service is two shift support. (1shift is day support/2shift is night support) If a customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone responder should visit the customer's factory immediately after manager approval. If you receive a telephone call from a telephone responder, you must promptly approve or remove it. (24-hour)
Answers customers’ questions and Resolves problems
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
Prepares and completes actions plans
Implements production, productivity, quality, and customer-service standards
Identifies customer service trends and determines system improvements
Analyse variance and initiates corrective actions
Determines customer service requirements by maintaining contact with customers and visiting operational environments
Conducts customer satisfaction surveys and forms focus groups
Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
Maximizes customer operational performance by providing help desk resources and technical advice
Resolves problems and disseminates advisories and warnings
Detects and diagnoses network problems
Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations